wilkinsi Posted Monday at 08:57 PM Share Posted Monday at 08:57 PM As soon as I open an instance of Helix Native in Digital Performer 11.3, I get: Logging in... Authorising... Authenticating licences... BLANK Is it because I have previously installed Helix Native on another computer? I still have it installed on my Mac Mini with Ventura installed, but just bought a Mac Studio which has Sonoma installed. Quote Link to comment Share on other sites More sharing options...
datacommando Posted Monday at 11:04 PM Share Posted Monday at 11:04 PM On 7/1/2024 at 9:57 PM, wilkinsi said: Is it because I have previously installed Helix Native on another computer? I still have it installed on my Mac Mini with Ventura installed, but just bought a Mac Studio which has Sonoma installed. Hi, You can check the status of your computer authorisations from your account details. You can find the details under the “Hardware & Software” > “Authorized Devices”. From there you should be able to Deauthorise any you no longer require. If that doesn’t work, you may need to contact Customer Support. Hope this helps/makes sense. Quote Link to comment Share on other sites More sharing options...
wilkinsi Posted Tuesday at 08:06 AM Author Share Posted Tuesday at 08:06 AM It only shows one device, but doesn't tell me what it is. How many devices are you allowed to use it on? Quote Link to comment Share on other sites More sharing options...
wilkinsi Posted Tuesday at 08:27 AM Author Share Posted Tuesday at 08:27 AM Found it. Looks like I had 4 authorised devices. I'm guessing 4 is the limit. Quote Link to comment Share on other sites More sharing options...
datacommando Posted yesterday at 12:00 AM Share Posted yesterday at 12:00 AM On 7/2/2024 at 9:27 AM, wilkinsi said: Found it. Looks like I had 4 authorised devices. I'm guessing 4 is the limit. Hmm… not sure. It’s very confusing because my account states: You currently are using 4 out of 5 active devices. You currently are using 6 out of 11 lifetime devices. No idea how that works out. Quote Link to comment Share on other sites More sharing options...
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