Clear or Reset Customized Switch HX Effects

[MattGtrRoberts]

Hi. Once you have customized a switch (with a custom effect name and colour) it is VERY difficult to reverse. Instead of Cancel or Erase/Delete, which either takes you out of the Customize page or allows you to erase/delete characters leaving the name blank. The reason this is particularly a problem is: If you want to use Command Centre to assign switches in stomp mode to recall Snapshots, the Snapshot names do not appear, the scribble strips continue to display their customized effect name, EVEN if they have been unassigned to the effect block. There needs to be a Reset or Clear command on that page to simply remove all customisation on the switch. Trust me, I’ve been working on this for a while both on the HX Effects directly and using HX Edit and if there is a way to do this it’s VERY hard to find. My only recourse is to rebuild a whole preset from scratch without customisation (I can’t even find a way to Clear all contents of a preset leaving it blank and free of all settings).

 

Any sage advice welcome, and any input from Line 6 would be fantastic. Could Clear or Reset switch customisation be added in firmware at some point (and Clear Preset).

 

Thanks! :)

[datacommando]

On 7/27/2024 at 4:58 AM, MattGtrRoberts said:

Any sage advice welcome, and any input from Line 6 would be fantastic. Could Clear or Reset switch customisation be added in firmware at some point (and Clear Preset).

 

Hi,

 

Firstly - This is a peer to peer user forum. There are no Line 6 staff here and only very occasionally do they visit these forums - (See the “sticky comment” in the black banner stripe at the top of this page entitled “Welcome to the Line 6 forums”).

 

 

 

The  HX Effects 3.0 Owner's Manual - Page 15 - Customizing a Footswitch

 

https://line6.com/data/6/0a00050e070d666767d27e720/application/pdf/HX Effects 3.0 Owner's Manual - English .pdf

 

Hope this helps/makes sense.

[MattGtrRoberts]

@datacommando Thanks for the reply. I’ve done that procedure (use delete button to remove all characters). After I do that and press OK I’m left with a switch/scribble strip which reads nothing (blank label) it does not reset.

Im on firmware 3.71.0

[datacommando]

On 7/28/2024 at 5:00 AM, MattGtrRoberts said:

@datacommando Thanks for the reply. I’ve done that procedure (use delete button to remove all characters). After I do that and press OK I’m left with a switch/scribble strip which reads nothing (blank label) it does not reset.

Im on firmware 3.71.0

Hi,

 

Hmm… that is curious - you may have discovered a bug, although I have not seen other reports of this issue. Having said that, others may be creating custom labels without ever needing to revert them. Also, I don’t have an FX unit to check this out, but on my Helix creating custom scribble strip names and colours, and then assigning them to various foot switches can be reverted back to the default name simply by pressing the “Remove” option under the 4th button below the main screen. It works for me on FW v3.71. I have no idea why this should be different with the HX Effects, as other than the FX doesn’t contain amps or cabs, everything else is based on the same software.

 

As mentioned earlier, you may have discovered a bug. Hopefully, someone else who is a HXFX owner can chime in and confirm this. Just to be sure, you really should raise a ticket with Customer Support to advise them of the problem. At least they should be able to investigate further. They cannot fix software issues that they don’t know about.

 

Please report back to let others know how it progresses.

 

Hope this helps/makes sense.

[MattGtrRoberts]

@datacommando thanks. I have had at least one other HX Effects user confirm my experience and there is no “Remove” option on HX Effects (perhaps because there are fewer scribble strips on which to display options).

I will raise a support ticket with them and see what happens, till then it’s a workaround situation.