Update to ver 3.7

[stephenleathley]

Please try not to laugh, but I haven't updated my Helix in four years and of course now I want to do so the connecting cable is missing. Where can I buy the real thing? Or, am I being naive and will any cable with the right connectors will get the job done? (FYI I have Thunderbolt and USB 3.0 on my laptop) and I'm running Windows 11.

 

This will be a big undertaking looking at the instructions on the Line 6 website so I just don't want to begin the process without the right connection. I think I'll be very lucky if this is my only question on thisvforum before my update is complete.

 

Any help much appreciated. Cheers.

[VGK17]

You can get good USB-A to B cables on Amazon. I've had a 15ft braided USB cable for a few years I use at home and never had a problem with it. It wasn't expensive at all. Otherwise yes, juat about any USB A-B cable will work.

You also may need to use the Line 6 Updater program instead of updating the HX Edit, depending on what version you're currently running.

[stephenleathley]

On 10/29/2024 at 1:56 AM, VGK17 said:

You can get good USB-A to B cables on Amazon. I've had a 15ft braided USB cable for a few years I use at home and never had a problem with it. It wasn't expensive at all. Otherwise yes, juat about any USB A-B cable will work.

You also may need to use the Line 6 Updater program instead of updating the HX Edit, depending on what version you're currently running. 

 

On 10/29/2024 at 1:56 AM, VGK17 said:

You can get good USB-A to B cables on Amazon. I've had a 15ft braided USB cable for a few years I use at home and never had a problem with it. It wasn't expensive at all. Otherwise yes, juat about any USB A-B cable will work.

You also may need to use the Line 6 Updater program instead of updating the HX Edit, depending on what version you're currently running.

 

This is really kind of you thanks. I'll scoot over to Amazon. I'll take a look at the Lone 6 updater too - presumably this is because I haven't updated in a long time. I'm embarrassed to say I'm running firmware ver 2.82.0

 

I really appreciate your help.

 

[stephenleathley]

Hi

Having acquired my cable from Amazon (see above) I'm now working on the actual update using the instructions from the Line 6 website - I've attached a screenshot of the instructions I am using. I've got to step two, but I hit a snag with a driver - A dialogue box tells me a driver I need can't be downloaded (see second screenshot). Has anyone come across this and found a solution? 

 

FYI I'm using windows 11, though I have a machine running Windows 10 Pro if this makes life easier.

 

I'm finding the instructions vague. I'm not sure for example at what stage I should be hooking up the Helix to the laptop... after I've downloaded the version 3.7 edit or after?

 

If anyone knows of a more coherent or comprehensive set of instructions online somewhere that would be really useful.

 

Apologies if I sound unworldly on this subject - but it's only because I am.

 

I appreciate any help anyone can offer.

 

Cheers

 

Stephen

[stephenleathley]

Update: Well, the clue was in my question.

 

I simply went to my older Windows 10 machine and the update went ahead without a hitch. I have no idea why the Windows 11 machine creates a problem but there it is.

 

I take back my earlier thoughts about more comprehensive instructions being available. Once I got past the driver issue the instructions were actually excellent. My apologies.

 

 

[datacommando]

On 10/31/2024 at 1:18 PM, stephenleathley said:

Update: Well, the clue was in my question.

 

I simply went to my older Windows 10 machine and the update went ahead without a hitch. I have no idea why the Windows 11 machine creates a problem but there it is.

 

I take back my earlier thoughts about more comprehensive instructions being available. Once I got past the driver issue the instructions were actually excellent. My apologies.

 

Congratulations - welcome to Firmware 3.71