HX STOMP - USB sound stops after a while

[mcerrick]

For home practice, I hook up my laptop (windows 10) to the HX Stomp through USB, and headphones connected to the stomp. This way, i can play along to whatever I playback on my laptop.

Usually after about 10 minutes though, I hear a little pop, after which the laptop sound stops. I can see the windows audio source is still active, I can still hear my guitar playing, just not the laptop audio.

Disconnecting and re-connecting the usb cable doesn't help, restarting windows neither. The only thing that helps is rebooting the stomp.

Factory reset has not resolved the issue.

What could be going on?

[rd2rk]

Make sure that you are running the latest FW.

Perform a Factory reset (backup first!).

If that doesn't help, contact support.

[somebodyelse]

On 11/6/2024 at 9:03 PM, mcerrick said:

For home practice, I hook up my laptop (windows 10) to the HX Stomp through USB, and headphones connected to the stomp. This way, i can play along to whatever I playback on my laptop.

Usually after about 10 minutes though, I hear a little pop, after which the laptop sound stops. I can see the windows audio source is still active, I can still hear my guitar playing, just not the laptop audio.

Disconnecting and re-connecting the usb cable doesn't help, restarting windows neither. The only thing that helps is rebooting the stomp.

Factory reset has not resolved the issue.

What could be going on?

Check you USB settings on the laptop.

The default is that the OS tries to save power by switching off USB ports that it thinks aren't being used, especially when running on the battery.