Romandy Posted January 28 Share Posted January 28 Pretty much run out of ideas for this one and I’ve searched the forums for an answer and it appears there isn’t one. I have HD500x, it’s on firmware version 1.00 I’ve tried to update it via Line 6 central and via the monkey and I’ve tried every version of firmware available and I cannot get it to load. Everytime my POD goes into updating flash and then I get an error on the pc (win 10) that the update has failed. I also cannot connect via the edit program, it starts to sync the patches and then I get device unreachable error and this frequently causes the POD to restart which causes blue screen of death errors. I’ve troubleshooted the BSOD errors and worked out so long as windows isn’t using the pod for sound and I don’t remove the usb cable before turning the power off it doesn’t blue screen. I’m now wondering if it would be better to try an old windows pc either on win7 or even xp? Or maybe even Avalon windows altogether and see if it will work via a mac? Or is the unit just dead and not upgradable? To be honest I just wanted the edit to work so that I can make patches easier as I’m joining a covers band so need to make a bunch of them. I also bought the metal packs years ago and would be nice to get them working on it but I need to update the firmware for them to work. any help is very much appreciated Quote Link to comment Share on other sites More sharing options...
pianoguyy Posted January 28 Share Posted January 28 On 1/28/2025 at 5:10 AM, Romandy said: I’m now wondering if it would be better to try an old windows pc either on win7 Was going to be my suggestion. If you have that option, do it. In fact, I got an old W7 laptop specifically for my L6 for when I travel. Stash it in the case and don't worry about it. The other thing I would say... I have no experience with it, but have seen others talk about it. Maybe someone will chime in, or you can search the forums for it. One of those digital recording programs (I don't remember which), the drivers interfere. If you use a generic driver it will all work out. Quote Link to comment Share on other sites More sharing options...
hurghanico Posted January 28 Share Posted January 28 Do an inspection and make sure that both the USB port of the POD and the USB cable you are using are working well and are not broken. Make sure you do not connect the POD to a USB HUB, usually the best USB ports to use are those closest to the power cable socket. I also suggest completely uninstalling the current Line6 driver and installing the latest version available (downloadable manually from the DOWNLOADS section of this site) for your OS, in order to make sure that the communication between hardware and OS is up to date and the best currently possible (assuming that your OS is already updated). Consider that each firmware version corresponds to a certain version of the editor, if the correspondence is missing the correct synchronization between device and software may not occur, so for example the latest version of the editor will hardly work correctly with the first version of the firmware. If you are sure that the USB port and the cable are good, you can try to update the firmware in offline mode (which is the safest method). Below is a link to a post that explains the workaround to be able to still use the Monkey app (currently discontinued) to do an offline firmware update: Line 6 Monkey Pending Retirement copied and pasted here: Line6ers, We've come to the point where Line 6 Monkey will no longer be available. There's a server issue that has rendered it unusable. Additionally, making it work for products that we no longer make or support is no longer feasible. Until we completely remove Monkey from our Downloads page in January 2025, we have a workaround that will allow you to use Monkey: Download and install Line 6 Monkey (Windows) from line6.com/software. Download the firmware you want to install from line6.com/software. Download your device's drivers from line6.com/software and install them. Launch Monkey. Click on the Monkey icon in the upper left and select "Diagnostics…". Click OK to the window that opens. In the Explorer window that appears (C:\Users\yourname\AppData\Roaming\Line 6\Line 6 Monkey), remove any .cfg file that may be present. Copy the attached "default.cfg" file into the above location. Quit Monkey then relaunch Monkey. You'll know this change worked if you can see a full list of devices to update. You should now be able to connect your device to Monkey and perform an “offline” firmware installation. When you click on "Firmware", then the "Update Selection" button, point Monkey to the location on your computer where you downloaded your device's firmware, such as your Downloads folder or your Desktop. If you run into trouble, you can always reach our support team at www.Line6.com/company/contact. We expect the workaround to work on macOS 10.14 and earlier, since that was the last one to support 32-bit apps such as Monkey. "Diagnostics" is in the Line 6 Monkey menu. default.cfg _______________________________________________________________________________________________________________________________________________________________________ All about POD HD500/X help and useful tips Quote Link to comment Share on other sites More sharing options...
Romandy Posted January 31 Author Share Posted January 31 On 1/28/2025 at 6:11 PM, hurghanico said: Do an inspection and make sure that both the USB port of the POD and the USB cable you are using are working well and are not broken. Make sure you do not connect the POD to a USB HUB, usually the best USB ports to use are those closest to the power cable socket. I also suggest completely uninstalling the current Line6 driver and installing the latest version available (downloadable manually from the DOWNLOADS section of this site) for your OS, in order to make sure that the communication between hardware and OS is up to date and the best currently possible (assuming that your OS is already updated). Consider that each firmware version corresponds to a certain version of the editor, if the correspondence is missing the correct synchronization between device and software may not occur, so for example the latest version of the editor will hardly work correctly with the first version of the firmware. If you are sure that the USB port and the cable are good, you can try to update the firmware in offline mode (which is the safest method). Below is a link to a post that explains the workaround to be able to still use the Monkey app (currently discontinued) to do an offline firmware update: Line 6 Monkey Pending Retirement copied and pasted here: Line6ers, We've come to the point where Line 6 Monkey will no longer be available. There's a server issue that has rendered it unusable. Additionally, making it work for products that we no longer make or support is no longer feasible. Until we completely remove Monkey from our Downloads page in January 2025, we have a workaround that will allow you to use Monkey: Download and install Line 6 Monkey (Windows) from line6.com/software. Download the firmware you want to install from line6.com/software. Download your device's drivers from line6.com/software and install them. Launch Monkey. Click on the Monkey icon in the upper left and select "Diagnostics…". Click OK to the window that opens. In the Explorer window that appears (C:\Users\yourname\AppData\Roaming\Line 6\Line 6 Monkey), remove any .cfg file that may be present. Copy the attached "default.cfg" file into the above location. Quit Monkey then relaunch Monkey. You'll know this change worked if you can see a full list of devices to update. You should now be able to connect your device to Monkey and perform an “offline” firmware installation. When you click on "Firmware", then the "Update Selection" button, point Monkey to the location on your computer where you downloaded your device's firmware, such as your Downloads folder or your Desktop. If you run into trouble, you can always reach our support team at www.Line6.com/company/contact. We expect the workaround to work on macOS 10.14 and earlier, since that was the last one to support 32-bit apps such as Monkey. "Diagnostics" is in the Line 6 Monkey menu. default.cfg _______________________________________________________________________________________________________________________________________________________________________ All about POD HD500/X help and useful tips Thank you for your reply, I tried the oldest version of the HD500x edit software from the downloads section v2.22 and still got the same error, it shows that it starts to transfer the patches but stalls out at 2% and then shows this error I also followed the guide you kindly pasted above and got the same issue: After this dialog displays the POD shows Updating Flash on the screen and stays like that until power cycled. I've tried different USB ports and different cables and proved cables and ports all functioning ok. My last ditch attempt will be to install windows 7 on my laptop, really don't want to have to do this but running out of options. Quote Link to comment Share on other sites More sharing options...
hurghanico Posted February 1 Share Posted February 1 Make sure you connect the POD only to USB 2.0 ports and not to USB 3.0 (avoid the blue ones). _______________________________________________________________________________________________________________________________________________________________________ All about POD HD500/X help and useful tips Quote Link to comment Share on other sites More sharing options...
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