Helix unresponsive

[chefzed]

Hi all! Hopefully you can help me out here. This just happened last night when i turn the helix on the scribble strips are blank and the led lights are off, i can switch to different preset but its also blank and no light.

 

Now if i wait for a bit both of the strip shows all the presets and there are some lights, but its unresponsive, however the screen says which patch that is currently on. Also the knobs are not working too.

 

I have tried to plug it in different power outlet, restarted the unit, factory reset the unit, and re updating from 3.71 back to 3.80.

 

Let me know what yall think! Thank you!

[silverhead]

I think you should open a support ticket. Meanwhile someone who might have experienced something similar may respond here. 
 

 

[cruisinon2]

On 8/30/2025 at 4:39 PM, chefzed said:

Hi all! Hopefully you can help me out here. This just happened last night when i turn the helix on the scribble strips are blank and the led lights are off, i can switch to different preset but its also blank and no light.

 

Now if i wait for a bit both of the strip shows all the presets and there are some lights, but its unresponsive, however the screen says which patch that is currently on. Also the knobs are not working too.

 

I have tried to plug it in different power outlet, restarted the unit, factory reset the unit, and re updating from 3.71 back to 3.80.

 

Let me know what yall think! Thank you!

 

Unfortunately you've already exhausted all the end-user "fix weird $hit" options there are... time for a support ticket.