Unknown device "Helix Stadium Bulk Transfer" in Windows10/11 device manger

[ReverendLove]

Dear ladies and sirs
Wednesday last week I reported this issue. Now we (mostly me) are poking around this issue stupidly. Support insists on "This is am unknown issue.". Very helpful. I consider this as clueless nonsense as someone has made this device and its representatiom. I tried every USB-port, did an install/uninstall circle four or five times and even build a new Wim10-machine from my device vaults but this shows the same issue as my actual Win11-machine.

I am a line6 customer over 20 years but now I am really scared ny this obvious quality isuue and the ignotance or shiftlessness of the European support.

[jpdennis]

On 12/4/2025 at 5:36 AM, ReverendLove said:

Dear ladies and sirs
Wednesday last week I reported this issue. Now we (mostly me) are poking around this issue stupidly. Support insists on "This is am unknown issue.". Very helpful. I consider this as clueless nonsense as someone has made this device and its representatiom. I tried every USB-port, did an install/uninstall circle four or five times and even build a new Wim10-machine from my device vaults but this shows the same issue as my actual Win11-machine.

I am a line6 customer over 20 years but now I am really scared ny this obvious quality isuue and the ignotance or shiftlessness of the European support.

 

I don't mean to sound too ignorant, you said you tried every USB port.  I've only been able to get the Stadium to properly connect using the USB-C from the computer to the USB-C to the Stadium connection.  Have you been able to produce this using the USB-A cable?

[ReverendLove]

Thanks for trying to help.
You don't sound ignoramt.
Thing is: The standard drivers for midi and audio just work as the asio driver does.
Communication with wifi even works. So it's unlikely my usb ports are the cilprit.

 

But in Line6 Central and and Line6 Audio-Midi Device Control (System Control ) is nothing present. They're empty.

I cannot ignore this issue as Line6 decided to make firmwase updafes on USB. That will not work here because

Line6 Central does nothing and Helix Sradium App crashes immediately connecting to usb.
 

[jpdennis]

On 12/7/2025 at 8:05 AM, ReverendLove said:

I cannot ignore this issue as Line6 decided to make firmwase updafes on USB. That will not work here because

Line6 Central does nothing and Helix Sradium App crashes immediately connecting to usb.
 

 

Thanks for clarifying.  I uninstalled Line 6 Central.  I then uninstalled everything Line 6 and started installing only the Stadium App first then the driver.  The USB-C is currently only for manual firmware updates and not to be used in the App, even though I saw it show up as well.  In fact, I read in the manual I have to disable Wi-Fi on the Stadium if I want to use the USB to upgrade via the procedure in the manual for this very process.  I am still reading the manual taking very small steps as I read.

 

As a caveat, I do use the USC-C for my DAW interface using Helix Native as well as audio playback if I want to match my guitar tones in the presets I create against audio file playbacks, if that makes sense.

[ReverendLove]

Yeah I tried this too several times, even with mining through the registry for any lime6 / halion remnants.

But don't or didn't you have this" Helix Stadium Bulk Transfer" thing in your device manager? 
If not how the Stadium is presend in your device nabager?

[jpdennis]

Here is a very deep dive on my part.  I like to give as complete as possible answers even if they may be more than required.

 

I have several instances in the Device Manager. 

The digital audio Interface and Speakers In Audio I/O

I have the Line 6 instance

I also have one instance in Sound Video & game controllers as itself

 

I also have a third HID Keyboard device when attached

(screenshot w/ Stadium attached; w/o Stadium attached

Here is a screenshot under Software Devices within Device manager

It is an additional (third in my case) USB composite device

with stadium                                                                                w/o stadium

I have looked in many other areas within Device Manager and do not see any other instances.

 

And I can disconnect it via the USB manager within the USB device eject function

 

I hope this is useful information for you.  If nothing else you can refer the support team for your issue to this thread if needed.

 

just plain dennis