jmod545_ Posted Sunday at 09:44 AM Share Posted Sunday at 09:44 AM Hi everyone, I’m reaching out because I’m dealing with a problem regarding my Line 6 Helix Floor and the local service options here in the Philippines have been unresponsive for almost a week. I’m hoping to get some technical guidance or see if anyone has a schematic/experience with the power section. The unit initially powers on and functions normally for about two hours, but then the LED strips begin to blink uncontrollably. Based on some advice I found on Reddit, I tried letting the unit 'rest' for 20–30 minutes. After cooling down, it turned back on and worked again for a short period. My Question/s: Is there a viable way to get this unit repaired outside of the Philippines (e.g., Singapore or Australia)? If so, what is the typical quote for an out-of-warranty PSU/regulator repair including labor and parts? Has anyone successfully replaced the internal PSU board at home to solve these thermal/blinking issues? If this is a known part failure, where can I reliably order a replacement board that ships internationally?" Any help or leads on where to source a replacement PSU board globally would be massively appreciated! Quote Link to comment Share on other sites More sharing options...
silverhead Posted Sunday at 01:40 PM Share Posted Sunday at 01:40 PM Have you opened a support ticket? Line 6 may be able to influence your local service centre to be more responsive. 1 Quote Link to comment Share on other sites More sharing options...
Schmalle Posted Sunday at 08:17 PM Share Posted Sunday at 08:17 PM https://ph.element14.com/xp-power/ecs65us12/power-supply-ac-dc-medical-12v/dp/1821421 https://line6.com/support/topic/66140-helix-floor-internal-psu-blown-replacement-help-solved/#comment-520474 1 Quote Link to comment Share on other sites More sharing options...
jmod545_ Posted Monday at 09:46 PM Author Share Posted Monday at 09:46 PM On 2/1/2026 at 9:40 PM, silverhead said: Have you opened a support ticket? Line 6 may be able to influence your local service centre to be more responsive. Yes I've already opened a support ticket. I told them the issue and that the local service isn't responding to my email. Quote Link to comment Share on other sites More sharing options...
jmod545_ Posted Monday at 09:48 PM Author Share Posted Monday at 09:48 PM On 2/2/2026 at 4:17 AM, Schmalle said: https://ph.element14.com/xp-power/ecs65us12/power-supply-ac-dc-medical-12v/dp/1821421 https://line6.com/support/topic/66140-helix-floor-internal-psu-blown-replacement-help-solved/#comment-520474 Thank you! Quote Link to comment Share on other sites More sharing options...
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