bloodycannolo Posted May 20 Share Posted May 20 I purchased (on the Line 6 Marketplace) some presets (the Bumblefoot Return) but when I try to import them into my Helix floor, I get a message: "HX Edit was unable import this preset because the required license was not found.The following product packs are available from the Marketplace. *67440". I logged in to my Line 6 account and can see the purchase of the presets, but I can't import any of the presets. I have updated Helix Edit to the most recent version, as well as my Helix, and logged in both on Line6 (where i bought the preset) and on HX Edit but nothing works to get these presets. Any help? Quote Link to comment Share on other sites More sharing options...
silverhead Posted May 20 Share Posted May 20 Open a support ticket. There may be an account issue (registered gear, authorized computers, …). Quote Link to comment Share on other sites More sharing options...
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