Digital Clipping Injected by Helix Stadium XL

[Ekim_Efendi]

My observation is that my Helix Stadium XL is injecting false audio-data while playing backing tracks.

 

What means "false-audio"? -> Imagine a digital player which brings a 16 Bit audio stream to an analog digital converter. My guess is that sometimes instead sending the correct value something different is sent to the AD-Converter. At least it sounds like this.

 

Occurance: Recognized several times during rehearsal. 

 

Behavior observations:

• From the start: Everything fine
• A few days later: It went worse, this clipping noise occured in several playback songs. I cannot remember that I made a change in between.
• Rebooting doesn't solve the problem.
• At some day: It was OK again (for those songs I have checked, which was not all songs). Changes in between -> I have uploaded one new song.

 

This lowers my confidence for live gigging to zero.

 

A few days later:

 

After removing the SD-Card and evaluating the content (wav Files) on a PC, I was able to recognize the same clipping issues there.  The files seem to be corrupted already on the SD-Card, it is not a "Player-Issue". Even if the SD-Card, which is a Sandisk premium 512 GB, is defective for some reason, I would recommend LINE6 implementing an ECC mechanism and a visual "Corrupt-Flag" to ensure that the next GIG would not be messed up anyhow and give the user a note to replace/correct the SD-Card. 

 

 

Edited September 28 by Ekim_Efendi
Additional Information

[silverhead]

Open a support ticket to report this potential bug directly to Line 6. Follow the Support link at the top of this page.

[Ekim_Efendi]

Thanks a lot sharing the hint how to raise a support ticket.