Catalyst 60 Has No Serial Number on the Label – Cannot Register or Access CustomTone

[williamfrh]

Hi everyone,

I have a Line 6 Catalyst 60 amplifier that was given to me as a gift. As far as I know, it arrived new, but the serial number field on the label on the back of the amplifier is completely blank. Unfortunately, I no longer have the original box or receipt.

Line 6 Central detects my amplifier and reports that it is running firmware version 2.02 and is up to date.

My problem is that I cannot register the amplifier, which prevents me from accessing CustomTone to download presets. When I select the Catalyst 60 on the registration page, the serial number field automatically fills in with “21CT1,” but I don’t know whether this is a valid serial number for my unit.

Could a Line 6 employee or moderator please help me figure out how to register my amplifier or contact the appropriate support team? I would really appreciate any help.

Thank you!

[silverhead]

Open a support ticket to get Line 6 help to register the device. Follow the Support link at the top of this page, then click on Contact Support.

 

I'm not sure why you can't download from Customtone. I don't think you need to have a registered device for that, but perhaps I'm wrong.