Line6ers,
We're sorry to say there's an issue with Line 6 Monkey that has rendered it unusable. This issue has forced us to start thinking about retiring it.
Truthfully, making it work for products that we no longer make or support is no longer feasible. Until we solidify a path forward, we have a workaround that should allow you to use Monkey:
- Download and install Line 6 Monkey (Windows) from line6.com/software.
- Download the firmware you want to install from line6.com/software.
- Download your device's drivers from line6.com/software and install them.
- Launch Monkey.
- Click on the Monkey icon in the upper left and select "Diagnostics…".
- Click OK to the window that opens.
- In the Explorer window that appears (C:\Users\yourname\AppData\Roaming\Line 6\Line 6 Monkey), remove any .cfg file that may be present.
- Copy the attached "default.cfg" file into the above location.
- Quit Monkey then relaunch Monkey. You'll know this change worked if you can see a full list of devices to update.
You should now be able to connect your device to Monkey and perform an “offline” firmware installation. When you click on "Firmware", then the "Update Selection" button, point Monkey to the location on your computer where you downloaded your device's firmware, such as your Downloads folder or your Desktop. If you run into trouble, you can always reach our support team at www.Line6.com/company/contact.
We expect the workaround to work on macOS 10.14 and earlier, since that was the last one to support 32-bit apps such as Monkey.
"Diagnostics" is in the Line 6 Monkey menu.