Tried searching for this but didn't find anything here...unless I'm searching incorrectly.
I just got my THIRD helix...used off of reverb. It's on 2.82. Being familiar with it, I started building my presets to use 4 cable method, as I had in the past too. However, the looper is not working correctly.
No matter where I place it in the chain, as soon as I hit record, I lose all volume from the snapshot I'm on. I can slightly hear sound when playing but it's VERY minimal. Playback is the same after recording. In order to get sound back, I have to go to a different snapshot and then back into the original snapshot and remove the looper. This does not seem to happen in presets where I would use a Helix amp and cab or IR (I use this as my direct or backup rig) but I mainly use 4CM for most applications.
Has anyone else had this issue? I've tried reinstalling 2.82 so far with no luck. This morning, I'm going to do a complete factory reset on everything (after backing up my work) and hope that will do the trick. I wanted to post this here in case others are having this issue. I did open a support ticket but I'm not expecting a response soon as I know the team is running on low capacity right now.
UPDATE: OK, this seems to be midi related. I'm using a Synergy Syn-2. I have the helix changing channels via midi. Whenever I engage the looper, it's sending a command to the Syn to change the channel to bypass. I'm still trying to figure out how to control that with the looper. Any ideas?