music_tech

Line6 Repply : Hi, Thanks, we can reproduce this and will escalate this for further testing Best regards

Thanks for the help. I open a ticket to line6. Let's see the response. I'll keep you informed. Thanks a lot guy's.

Thanks for helping me! Sorry for no talk in the video. I did what you asking me: - Factory reset; I did not restore because i'll make every preset from the scratch again. - Remove every connection from Helix to prevent any external problems. I dig a little bit more the problem and create this simple attached testPreset. I figured out that is a problem happens when i have a return block in the chain, the layout split like 4 presets / 4 snapshots and the Preset Spillover ON. Please try this to see if you have the same problem. 1 - Import testPreset (in attach) to your board; 2 - Turn the Preset Spillover to ON 3 - Select the Preset Mode Switches to Snap/Preset To deploy the problem: - Select the testPreset (in attach) by pressing the switch in your bottom row; - The snapshots must work fine in the top row at this stage; - Now reSelect testPreset by pressing the switch in your bottom row again; - The snapshots stop working in the top row; Other way to deploy the problem: - Snapshot switches stop working if you just press in the bottom row the testPreset switch two or more times. And even another way: - If you import this testPreset to 2 different presets (let's say 01A and 01B) and switch between them the snapshots switches does not work. Note: Always with Preset Spillover to ON and Preset Mode Switches to Snap/Preset. If you set Preset Spillover to Off everything works fine. Please let me now if you need any more information, and your test result. Thanks TestPreset.hlx

Hi thanks for reply guys. I think it's a bug that's why i posted here. When i say "snapshot stops working" - I can't use them anymore. I can switch between snapshots (see the video). If i remove the send/return block everything works fine. So my Device - Helix Floor SW version - 3.11 (but try other versions and have the same problem) Preferences- Snap/Preset Preset Spillover - On SnapShots Edits - Discard Editor - HX edit 3.10 (it happens when is not connected to pc has well) Conected to my amp by 4 Cable Method (that why i need SEND/RETURN block) The youtube link is a video of what appending. https://youtu.be/Hy1NbNiV3Ic The preset (atached or here) https://line6.com/customtone/tone/5436950/ If you need more info please let me know. Clean.hlx

Hi Guys! That's only me that have problems with send/return blocks and Snapshots? Having a preset with Send/return block and using snapshots if i recall the preset the snapshot stop working. If i remove the send/return block everiting works fine. Any help? Thanks

I dont know why the power supply bliks even when its not conected to HD500. but i hold down the left key on the directional keypad and power up the Pod and it make a global reset and start working normaly. then i conect the hd to the pc and replace the factory presets with my own and now thre pod is working great, and the power supply stop the bliking.

Thanks moondancer.

But i think the problem is on the power supply because the green light blinks all the time as you can see in the movie, even when the power supply is not conected with the hs~d.

Thank you for your anser, No i do not reset the hd , and since the hd500 does not star i don't know how to do that..

Can anyone help me with that? I plug the hd500 on and the only think that the processor do is that. The light on the power supply blinks even when the power supply is not plugged in the hd500. thanks