Today I got an e-mail from Thomann explaining that the damage was caused by an applied voltage at the XLR output and that I am not entitled for a warranty repair.
I often use my Helix without an amp as many users of amp simulators like Helix do. I plug it directly to the soundboard which sometimes sends 48v phantom power to cover the voltage needs of DI boxes, condencer microphones etc.
Does anyone know if Helix is unable to handle the 48v phantom power at the XLR outputs?
Can anyone provide me with more information about the voltage tolerance of the Helix outputs?
Did anyone come across any article or review pointing out Helix’s inability to handle 48v phantom power voltage?