a_deppe

What does mean it will not factory reset? Do you get a error message or does it simply not ract? I would try to reinstall the firmware, but most likely this is a case for the service. I guess the s-memory is faulty. If this is the case the reinstallation of the firmware will most likely also fail, but it's a try... cu Andreas

What OS you are using? If it is a mac you need to be logged in as admin - otherwise it would work...

I don't think that this will help. As I wrote - I was all ready back in the shop and checked the other Line6. All behave the same way. I don't believe, that all of them are broken. So this is ether a "marketing feature" to make people believe that line6 amps are louder the others (I guess most of the customers wouldn't turn the volume pot to 5 a clock in a shop if it is loud as hell at 12 a clock...), or this is a bug. If it is a bug then it have to be fixed by line6 with a FW update. So the question was: Is there is a way to tell them / contact them, other then over the support page. Honestly speaking I hope it's a bug and not a feature because experience say: marketing will win those battles as long they can increase the numbers with such tricks ... cu Andreas

Jup - same problem here with a Spider iv 150 - for me the Master pot behaves like a 180 degree twisted logarithmic volume pot. This means it starts rising the volume very fast and needs for the 10% of volume the last 50% of the way. I allready contact the support about that. The answer was: make a factory reset and try to reload the latest firmware. I did that, how ever I've still have this problem. So I went up into a store just to check if it is the hardware. I found out: all of the Spiders I tested work same same bad way - so for me this is clearly a firmware bug. I mean this is probably easy to fix because it is most likely just a accidentally reversed function in the VCA programming of the master pot. How ever some one have to tell them that - an I'm afraid the support hotline would do that. So does any body know if there is a public bug tracking tool available, or how to contact the 3'rd level support to report and confirm that error? cu Andreas

Hi, I had the same problem. You need admin privileges to run it under Mavericks. For me it works only if I login as admin - with a normal user account i had no luck. hope that helps - cu Andreas