DI, thanks for stepping up to bat and taking your personal time to write back.
Customers asking for answers for a widespread problem of a core function (critical for many) on an official forum branded Line 6 Helix is not ludicrous, out of line or unexpected behavior. Courteously asking for the company’s take on isn’t so either. The half a dozen or so tuner threads reflect a widespread problem that would undoubtedly benefit from widespread answer. A support ticket does not provide such platform, mass media such as this forum does.
We are all on the same boat, here on our own time and dime. As much as I would rather discuss signal flow, reverse delays into distorted parallel compressed tremolos and the likes, I am still stuck trying to tune my guitar. I appreciate you may be irritated by threads like these but the ball is in Line 6’s court. No coding needed. “Yes, we’ll fix it†“No we won’t†“We’re looking into it†“Buy an extra clip-on†would suffice to put this all to rest. NDA’s concerning future product updates make perfect sense. An answer concerning a ,for many faulty, core component simply does not.