I registered a ticket as well and got the same answer. As a performing artist I find this unacceptable. I’m relying on my Variax guitars and Firehawk amp and this lack of serious support would make me think again if I ever consider buying new hardware. I could understand if Line6 can’t respond to every Tom, lollipop and Harry reporting minor bugs or requesting additional features, but this is a serious showstopper that should be handled as as priority one issue.