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1980 LP custom humbuck pickups had about the same hum, as did good planet waves and other cables. This gate on the "multi(guitar)" input seems to be the best solution, at around -50 dB. I'm thinking instead of having to edit each preset, is there a master input gate that happens before all presets? thanks

I'll check some cables and try my 1980 LP custom. I plugged my PRS into my other guitarists amp using his distortion board (dont recall what it was), and it had no hum. Is the input gate you refer to the "multi(guitar)" input? (I didnt realize that was there) It seems to work better than the hard gate. It seems to have a smooth volume adjust rather than a hard (chattering) cutoff. This wont have any effect on the volume or sound of the preset, right? thanks

I tried changing the hum setting and it didnt do much. Here I've added a hard gate at the beginning of the chain. That seems to work. This is with a PRS swamp ash special - 58/15 LT humbuckers. Crunch1.hlx

I use the Helix LT for gigging direct to PA, and use presets for different sounds. Clean sounds are fine, but when using a Hi gain amp model there is very loud hum/buzzing when not playing anything. (It seems the model is so good it also models the hum!) Even with the guitar turned down it is still there. I tested one patch - I put a hard gate on the input before any inserts or modeling at around -50 dB and that seems to work. I have 20-30 presets that I use and dont want to edit each of them this way. Here are my questions: How can I get rid of the loud background hum on some of the models? If I use a gate, should it be on the input end, or output? Is there a global setting that I can apply a gate to, so I dont have to edit each preset? Do some amp models have a setting that eliminates this feature? thanks, Joel Helix LT, HX Edit with PC

It sounds like you are suggesting it was in Pedal Edit mode. Manual says to enter that mode press fs6 for 2 seconds. If I press button fs6 for 2 or more seconds nothing happens.

I am a little naive using my helix lt. I use it in preset mode, where I select the 8 presets with footswitches and select banks. Somehow it got into a mode that had large colored rectangles on the screen, and I couldnt switch banks or select a different preset. I tried turning it off and on, but it stayed in that mode. I dont know what I did to get it out of that mode, but it seems ok now. Can anyone tell me what that mode might be , and how I put it into that mode (so I dont do it on stage)? (Maybe I hit 2 footswitches at the same time?) Joel

My Focusrite scarlett works fine for recording and listening to wav files and videos, but when I turn on my Helix LT (plugged into the computer with USB) it takes over the audio. I cant separate the helix level from any other sounds. If I turn down my helix volume knob, the music I am playing on the focusrite also turns down. If I turn down my mic input gain, it also turns the helix down. This is really annoying and I'm wondering if anyone has fixed this problem. I'd like to continue using the HXedit to control my sounds, but maybe unplugging that is the only way to fix it. thanks, Joel

Even though I was not having the issue any more, I did a reset/update, which I should probably do anyway. I did the following: backed up bundle and set lists factory reset the LT (buttons 10&11) - set lists seemed to remain intact updated my HXedit to 3.11 updated my LT to 3.11 updated firmware factory reset the LT, because it asked me to (buttons 9&10) - this time the set lists were erased imported my set list things seem to be working as usual My question is: Is this the procedure I needed to do to refresh the firmware and remove possible glitches? thanks, Joel

If I had the problem now, and do a reset, and then it worked, that would be proof that reset fixes the problem. But - it is working fine now, so there is nothing for a reset to prove. I am worried it will happen again, but on stage. I checked - no phantom power, and no apparent power issues. Maybe I should buy another Helix and keep it as a backup on stage? This is all good advice, and I really appreciate it!

1) So you think this is not a hardware issue? 2) Did you have this problem? Is reset what you did to fix it? 3) I imagine some others had this problem. Is reset what they did to fix it? Now I am feeling very insecure about my Helix LT reliability, and not sure I want to continue with it. I'd feel better if I knew that hundreds of people fixed this problem with a reset, and it wasnt a hardware issue for them.

I’ve been gigging with Helix LT for several years just fine (XLR left output direct into mixer). At band practice last night volume decreased and then came back, and it started clicking/popping. Then it stopped working. No sound. Then bottom row of buttons made some noise, and top row worked ok, then stopped again. Same when changing banks. Tried power off – nope, change guitar cable – nope. Then it began working like normal, but had a few seconds randomly dropping out. Seems to be working fine now, but I am skeptical. Any ideas what the problem is? Thanks, Joel

1) HX Edit, I want my wah pedal to be initially on, so I dont have to press the pedal toe to turn it on. How do I do that? 2) How can I set the level to be louder at the lower frequencies (heel down)? I dont know how to do controller assign, so detailed instructions would be helpful. thanks

I use the Helix direct to PA for gigs. I use only presets, no stomps. Every now and then the helix gets into a mode where the presets have disappeared. Likely I accidently hit both bank buttons simultaneously, but I'm not sure. Its always a panic trying to get back to the preset mode while the band waits for me. I dont use other modes so I dont have a clue what mode it went into. And because I tried so many different things, I dont know what I did to fix it. I think turning it off and back on didnt work. What is the quickest way to exit whatever mode you are in (stomp, edit, whatever) and bring up preset mode? thanks.

Got it. Thanks!

Thanks. I consider DAW as the whole workstation (interface & software), so I think that confused things by trying to be succinct. I have a Focusrite Scartlet18i interface running on a PC with Cakewalk Sonar for multitrack recording. The helix LT XLR out is connected to an XLR mic input on the Focusrite, which I want to record. I do not want to use the helix as a recording interface. I just want it to be a "dumb" amp modeler. With the USB connected (to run HX edit), when I play music on the PC like from a youtube video, it bleeds into the XLR output from the helix. How can I turn that "feature" off? A simple answer is to disconnect the USB when I want to record, but I want to learn the workings of the helix.