Well I have been trying everything/ I have the update cable. When i plug it into the laptop I have to plug a 1/4 inch jack in to get both lights green but Line 6 Monkey can't find the guitar nor Workbench HD. Workbench HD dows work through the Helix and Monkey can see the Variax through Helix. I tried using the update cable through the Helix and the cable got stuck in the Variax and I had to use pliers to get it out. I thought I had messed it up but I tried the Variax into the Helix with just the VDI cable and it finally worked without needing a simultaneous regular guitar cable. Possibly my update cable is defective? I love this gear but the connection problems are frustrating. At least I have Variax HD installed at 2.21. I had issues copying my hard disk to SSD and I'm wondering if there is some corrupted file issue that makes it so only the Helix can communicate with the Variax.
I have a JTV 69S and just got a Helix. I used to have a Variax 600 and POD XT and I could use the VDI for variax control and to output the sound. Now I have found that I can use the special workbench cable with Workbench HD only if I plug in the 1/4 inch jack too, but while both lights turn green I can't connect to the Variax from Workbench HD. If I plug into the Helix I have to plug in the VDI cable and the 1/4 inch to both the Variax and the Helix to be able to select the Variax as the input. I can take out the battery and it powers the Variax. Workbench HD can see and connect to the Variax through the Helix. I thought maybe if I flashed it from 2,21 to 2.23 it might work but the closest I can get is with the Helix and it throws an error. I'm wondering if I have a wiring problem but that doesn't seem to make sense. something is wrong though.