figyur8

Hi all, Just adding some additional experience with this EXACT same issue for whatever helpful additional "data points" it might offer - Also it's a constant issue for me and frustrating as hell, like others that experience it! So... I am on a Macbook Pro (2020 M1, same issue with various OS vers.) - Instant issues never getting it to recognize in Mac OS X, went through a variety of cables in my old USB cable box, hub, no hub, power cycling every lollipoping thing, trying again - noting.... until finally I tried a super short old USB cable with ferrite (one end) and then it al of a sudden connected. Always have to use it with a little USB C- USB A adapter given the MacBook ports situation. Even with the one cord that works with it, it still take a few tries plugging, unplugging, power cycling and then it will just work for a bit, but I I still get frequent disconnections - Have never tried it on a PC as I do not have one.

SOLVED! - 3 footer works! Hi Everyone - I just got a Helix, Macbook Pro running Ventura 13.2 (updated from 11.x after issues with that), and all the same problems - the Helix randomly connects for a seconds then disconnects, then keeps doing this, Tired 4 different cables, removing al other hubs, etc - Same issues, . SOLVED - The user who mentioned the 3 foot cable - thank you! No idea why either but all my other cables were 6ft, etc - found an old 3 foot USB 2.0 cable, which i have to plug into a little tiny USB-> USB C adapter, and voila - it totally works with no dropouts (so far) Try this - hopefully same for you all!