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  1. Would it be possible to add cutomize function In Command Center to the Tap Tempo switch in an update? My red Tap Tempo LED is failing, so I performed the LED test on start up (switch 2?). The red Tap Tempo color was off or super weak. The other colors tested fine. If we could customize the color, it might save a repair? Repair ticket # 384384 Thanks all.
  2. Has anyone experience a huge spike or ping using a G50? I use a G50 into a Helix There have been periodic spikes in the house and in ears, and the sound tech determined it could be my wireless. We are running up to 6 wireless mics on stage. The hit is loud, and rough on the in ears. For now, I use a cird. I did read about how to find a clean channel by setting the channel select on receiver and watch the red light on the unit. pick one that had no activity. For now...I am a tethered guy!
  3. I use a G50 and our bass player is using a G10. I suspect the G10, while searching for a channel, can interrupt the G50 depending on who powers up first? Is this true? At rehearsal, my receiver wasn't picking up my guitar, but I could see the receiver getting a signal. The bass MAY have been transmitting to my rig, now that I think back on it. I switched channels on my receiver, then back, and it started receiving my signal.
  4. Maybe, how would we do this, make the exchange as it were?. Mine is very low mileage, has one broken zipper pull string, which I replaced with black cord. The zipper itself is fine. I dont use the backpack because I almost immediately mounted Helix to a pedal board case, which weighs a ton, but super fast set up.
  5. For anyone interested. I have created a simple Excel worksheet to log in Global settings. In each update, I have had to take pictures of my Global Settings in order to re-establish them after the update. With a new update coming soon, I thought this would come in handy. I also decided to share it. It is very simple and has rows that correspond to the Global Settings screen. I have entered my settings above the cells in red. The red cells are for you to enter your settings, if you choose to do so. I have a Command Center row at the bottom that is noted so I will remember how to set up my M5 Modeler in the FX loop. If anyone is doing this, you need to go to Global Settings>Midi/Tempo and set MIDI PC Send/Return, to "Off". I am not suggesting anyone use my Global Settings as your own, BUT, if anyone sees anything glaringly weird in mine, I would be glad to know. I added the EQ section to the worksheet this AM, as I never used the Global EQ till this weekend, It made me fall in love with my Fender La Cabronita bridge Fidelitron Pickup! Blessings all, StratoGLOBAL SETTING WORKSHEET.xlsx
  6. The concern was running out of locations? I am pretty much an effects/patch junkie, and can't imagine EVER filling all of the empty slots! That is one thing that I loved about the Helix right from the git. With the Helix, I am using User 1 as my patch development location, and User 2 is my functional location. Then once I actually use the patch live in User 2, I copy it back to User 1 overwriting the old file for future use. Have owned Helix since Sept, and am no where near running out of slots in User 1 or 2. Amplifi and Firehawk had limited slots, but had a backup location. I was forever saving patches, but was able to load them up depending on my current setlist. Did I get off track? Sorry all! I am good with no "Delete", would however maybe like "Undo".
  7. In the meantime, I am creating an Excel spreadsheet that I can log all of my Global settings in. In the past, I took pictures of each screen with my phone whenever I did updates. Recently, a glitch required I perform a 9-10 restart and didn't have the Global settings pics on my phone, Had to restore them from memory.
  8. What if we were able to save our global settings as a file to be used as a backup, or to reload after updates?? Betcha it'd be easy!
  9. First off, Line 6 responded to my support ticket and stated that this problem is a bug and will be addressed in the next update. Secondly, as I had stated, somehow, I overwrote (screwed up and lost) my User 2 backup file. BUT, never giving up: I open my computer without the Helix connected, and RIGHT CLICKED my (messed up) User 2 backup file. In the dropdown box, there is a line "Revert To Previous Version". I clicked on that and it let me Select a file named 12/16/16. I Highlighted that which allowed for the Revert tab at the bottom. I clicked that and then hooked up Helix, opened the editor and Imported the Reverted User 2 files. I was able to retrieve most of my lost files. My new mode will be to save my User files with a date in the file name, instead of overwriting my last saved file. File management 101, y'all!
  10. The first time it happened, I had backed up 2 days earlier, so was able to restore my setlists. The second time, I am not sure how, but when I went to restore, User 2 from my computer, it had been overwritten by Factory 1. I have a theory. When copying say from Factory 1 to User 2 in this case, while in copy mode, even though you are seeing the destination location, the Helix is still in the Root file location. I believe this because when I copy a file from on location to the other, after I save the new location, it (sometimes) takes me back to the root location. This has happened a few times. I need to pay closer attention to the left screen showing the directory location. During this particular session, while trying to import, the entire rig locked up, had to shut down. When I re-started, User 2 backup was factory 1. I very likely could have sequences messed up, as I was pretty pissed off at this happening again. After sleeping on it, I MAY have figured out why this is happening. For the good of the whole body, I am confessing to what could be a bone head mistake. While copying a Preset from one Setlist to another, I select the Preset, click "Copy", navigate to the new destination, click "Paste" and then before saving, I have been clicking "Rename", then typing in a new name. It acts like it doesn't like this, (once again, I think the device may still be in the root location, but showing the destination) but I have gotten by using this method until the latest update. This is where I think the breakdown is. I need to save before renaming. In other words, I need to allow it to complete each operation before asking it to do another. So, I will be modifying my method for copying/saving, and will report back.
  11. I have received a "Badly Formatted Message From This Device" message while trying to copy an amp model from Factory 1 to User 2. After receiving this message I lost Factory 1 and User 2 files. First time I did a 9-10 restore and reloaded previously saved User 1 and User2 files. I issued a work ticket, got a "we will try to duplicate response. A hassle but was able to recover. I happened again tonight, went through same steps, this time somehow I lost User 2 files. When trying to download backed-up User 2 files, I somehow got Factory 2 files. In the end, I lost User 2 files, about 40 custom made tones and Snapshots. I narrowed it down to "Rename" function. I copied AC30 Fawn Normal from Factory 1 to User 2. While trying to Rename the file, I got a yellow banner across the top of the editor the says, "Badly Formatted Message From Device" and User 2 files disappeared, all except the non-renamed AC30 Fawn patch. This really stinks as I have lost all of my tones that I have designed and used since about Thanksgiving. I know what I will be doing for the next couple of weeks. I amended the Support Ticket.
  12. Come to think of it, my Helix was plugged into my laptop with "Helix Not Connected" on the screen. Maybe laptop and Helix trying to refresh all at once is problematic. Will avoid this combo in the future!
  13. Have had Helix 2 months (?) now, updated to 2.11. Today at start up, it hung up with the Logo on the screen, no motion, all scribble strips lit, but blank. I waited, shut it off, turned back on holding my breath, it fired up! Should I be concerned? Thanks!
  14. hmmmm...Simple, I guess there IS no reason to really have it erased after all.. Thanks
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