Deneteus

I got into a habit of just playing with it stock for a while before adding any new presets just to test it. It's just a habit from working with the GT/GNX/Zooms. Also I remember a few people saying they had to reset their globals again on one of the older updates.

I didn't backup anything and just cleared globals/settings first and then restarted it, ran the firmware updater. After it restarted to be safe I reset Globals again. Worked fine

Polka and Death Metal eh. Interesting. Sounds like my neighbors.

I just got another telecaster. My Vibrolux is waiting to be put back together. Anybody remember the old L6 forums. LOL http://line6.com/supportarchive/thread/12612/

I just need some hot raisin bread and a glass of milk.

Pepperidge farm remembers.

Do you always cry this much in public? I am pretty sure I can call a psychiatrist for you to get a prescription.

I really think the more you educate your users on a product the more likely they are to use advanced features. Not everyone that uses the Kemper or the AxeFX knows what they are doing for sure but you have to always make sure there is something there for those who want to learn more. I'm not one of those people that fears bricking my device so I do beta updates and test features if they are relevant to my interests. As long as betas are setup behind a qualification wall you really don't have to worry too much about the public. Betas attract people that like to see change. If you want to make sure to keep out the people that don't read user's guides you just have to make sure they agree to be a tester and that they understand the rules. Between Guitar Center, Sweetwater, and local music scenes, there is always alot of talk about Line6 products. Houston has 5 locations. That is more than in any other city here. Texas has 50 stores. There are 3 of them that I have spent quite alot of time in. And I regularly get updates from them and Sweetwater. I also work for IATSE and work stage, conventions and theaters. I do backline support and I've talked to touring crews and conventions about Line6 products as well.

I saw that note about the update. I'll be looking forward to it.

I am pretty sure you are a non-confrontational person. And you have never been turned down for being nice. I have seen projects die because people were too busy not saying what needs to be said. Out loud. Pink Elephant in the room. A good trainer is not just a boss. Steve Jobs favorite thing to do was to confront people about things he wasn't happy with and that is how we got Apple. I've lasted pretty long on yellow and a black belt teams btw. I am pretty sure if you were trained in Generational Diversity you would know that people don't always come in happy little bundles of conformity. Not everyone takes everything said personal either. If you noticed that no one that knew what the truth was has made any personal attacks. Only the ones that wanted to feel they were injured did. People that know what they are doing don't get bent out of shape. They applied the knowledge they had. They offered an explanation and they moved on without injury to their pride knowing that if I didn't like the answer it doesn't even matter because they provided what useful knowledge they could. And someone that said this is not the place should know that people don't always use the tools you give them the way you expect it. That's definitely something you learn from Support. You could consider my entire post a feature request if you really wanted to.

If what I have seen in other companies has little relevance then neither does your 30 years of teaching. Because every snowflake is different right. Well I beg to differ. A passenger on a luxury liner doesn't have to have a degree in engineering in order to identify if a boat is sinking. Companies that don't regularly poll their customers overlook alot of feedback that they won't get through support channels. Sometimes that is intentional in order to keep the Upper Management thumbscrews off of the Dev team. I was a corporate trainer as well and also trained in Six Sigma to identify problems with companies all the way down from the top to the bottom when it comes to business processes and streamlining. The metrics I track led me to my conclusion. The industry they are in isn't that big. No jumping was necessary. I am sure you can go to any Guitar Center or any other music vendor and find the same feedback about their releases if you ask the right questions. When you don't look for problems then you won't find any. I know more than a few people that swore off the Helix because of prior performance with their products. I am actually hoping that Line 6 gets to prove them wrong.

You might not like my approach but it works.

Ideascale doesn't just look dead. It looks like its where dreams go to die.

You also aren't taking into account the people that do not like social media, or forums. I've spent enough time in Guitar Center to know that much. I'm not spending alot of time worrying about it. Just enough to put it on a bucket list to let ya'll know that we are here.

First of all TGP doesn't like dissenting opinion when it comes to vendors. And on Facebook a thread was started about Helix problems and someone was asked to delete it after a poll was ran. That isn't counting when I was told to delete a post off Facebook in regards to a defect. So I'm not a minority by far.