vorphallack Posted July 10, 2015 Share Posted July 10, 2015 i recentely purchased the Relay G70 and the NAV/BUTTON doesn't really respond like a normal button would, so i wonder if you have to push a little bit harder than a regular button or my unit it's faulty, bc i need to press a little bit harder than a normal button in order to make it work... Quote Link to comment Share on other sites More sharing options...
ArneLine6 Posted July 10, 2015 Share Posted July 10, 2015 The knob should respond like you would expect from a knob like that. Maybe yours needs to be repaired/ replaced. Please contact our customer service: http://line6.com/support/tickets/ Call Line 6 Technical Support If your issue involves using a computer, to help us better assist you, please complete your support profile. The support team for US customers can be reached at 818-575-3600 (option 2), 8am – 12pm & 1pm – 4pm Mon-Fri Pacific Time. Our busiest hours are from 11am to 2 pm. The EU support team can be reached at +49 (0) 4101 303 166, Mon-Thurs 9am – 5pm CET and Fri 9am – 4pm CET. Outside of North America and Europe, please visit our distributor page. Quote Link to comment Share on other sites More sharing options...
vorphallack Posted July 10, 2015 Author Share Posted July 10, 2015 The knob should respond like you would expect from a knob like that. Maybe yours needs to be repaired/ replaced. Please contact our customer service: http://line6.com/support/tickets/ Call Line 6 Technical Support If your issue involves using a computer, to help us better assist you, please complete your support profile. The support team for US customers can be reached at 818-575-3600 (option 2), 8am – 12pm & 1pm – 4pm Mon-Fri Pacific Time. Our busiest hours are from 11am to 2 pm. The EU support team can be reached at +49 (0) 4101 303 166, Mon-Thurs 9am – 5pm CET and Fri 9am – 4pm CET. Outside of North America and Europe, please visit our distributor page. Oh i see i purchased mine from american musical supply and i just got it today so i'm gonna send it back for an exchange Quote Link to comment Share on other sites More sharing options...
Line6Tony Posted July 14, 2015 Share Posted July 14, 2015 I've seen one like this before. The shaft and the actuator are OK, but the knob should be replaced. Please send me a PM so I can see about sending you a new knob. Quote Link to comment Share on other sites More sharing options...
beatlejeff Posted August 3, 2015 Share Posted August 3, 2015 This is a problem with many G70 units. I am on my second one with this same problem. I've been waiting on a response from Line 6 for over a week - I don't think they know what to do or I think they would have responded with a solution by now. Quote Link to comment Share on other sites More sharing options...
ArneLine6 Posted August 26, 2015 Share Posted August 26, 2015 We do have replacement knobs and Line 6 customer service will send a new knob if this problem occurs. We had some knobs that did not fit correctly and we have changed the design to fix this. Quote Link to comment Share on other sites More sharing options...
ArneLine6 Posted August 26, 2015 Share Posted August 26, 2015 We do have replacement knobs and Line 6 customer service will send a new knob if this problem occurs. We had some knobs that did not fit correctly and we have changed the design to fix this. Quote Link to comment Share on other sites More sharing options...
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