tommasi Posted December 11, 2015 Share Posted December 11, 2015 Today while I was setting it up for the update, it fell from a foot high stool. It fell with the back connectors against a table leg. See picture: one of the little "crowns", the one around the exp3 connector, shattered and broke off. Admittedly, a fairly minor issue -- the plastic on those things is pretty weak, though. Can anybody suggest how to get a replacement? Don't even know the name for those things... Quote Link to comment Share on other sites More sharing options...
paul4170 Posted December 11, 2015 Share Posted December 11, 2015 You can buy one of these, and just use the nut. http://www.parts-express.com/neutrik-rean-nys2122-1-4-mono-jack-switched--092-120 or if you prefer Ebay, you can get a 6 pack and have some spares. http://www.ebay.com/itm/Lot-6pcs-of-Plastic-Hex-Nuts-black-use-with-1-4in-Cliff-Jacks-S2-Sockets-/381362872535?hash=item58caffa0d7:m:m2jwBa2HZbg5HiGoU2YHG1g 2 Quote Link to comment Share on other sites More sharing options...
JeffersteinVS Posted December 11, 2015 Share Posted December 11, 2015 ya could be worse. I already took a small chunk out of the aluminum case. Quote Link to comment Share on other sites More sharing options...
tommasi Posted December 11, 2015 Author Share Posted December 11, 2015 You can buy one of these, and just use the nut. http://www.parts-express.com/neutrik-rean-nys2122-1-4-mono-jack-switched--092-120 or if you prefer Ebay, you can get a 6 pack and have some spares. http://www.ebay.com/itm/Lot-6pcs-of-Plastic-Hex-Nuts-black-use-with-1-4in-Cliff-Jacks-S2-Sockets-/381362872535?hash=item58caffa0d7:m:m2jwBa2HZbg5HiGoU2YHG1 Yep, found those nuts for cheap and ordered a few -- both the neutrik and the cliffs will do, but they are a little different from the original ones, that have those little recesses... You know, in case of a resale... :) These will do nicely for the moment, I'm curious if anyone can locate the exact ones, if available at all. Quote Link to comment Share on other sites More sharing options...
lrschmid Posted December 13, 2015 Share Posted December 13, 2015 Another good reason to have an editor. ;) Quote Link to comment Share on other sites More sharing options...
tommasi Posted December 14, 2015 Author Share Posted December 14, 2015 Another good reason to have an editor. ;) Absolutely, though in fairness I was updating the unit, so in this case it wouldn't have made a difference... it was on a stool due to the USB cable not being long enough to reach the computer. Quote Link to comment Share on other sites More sharing options...
shawnshack Posted December 26, 2015 Share Posted December 26, 2015 Absolutely, though in fairness I was updating the unit, so in this case it wouldn't have made a difference... it was on a stool due to the USB cable not being long enough to reach the computer. I have run an extra long USB cable from my Mac to where my Helix sits in my office. Unfortunately, I have to unplug any other USB devices that I typically keep plugged in to get my Helix and the Helix app to work together. Might be worth grabbing a cheap USB cable up that would be the necessary length to allow you to keep the Helix on the floor. Quote Link to comment Share on other sites More sharing options...
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