M20d master volume knob

[strao61]

Hi,

 

I have a problem with my master volume knob.

By turning the knob, even at a very slow rate, the volume jumps up and down. It take me almost a couple of minutes just to reach the right volume.

 

I bought the mixer a couple of years ago. The problem showed up after six months and slowly got worse.

I'm afraid sooner or later I will not be able to use the mixer on stage any more.

 

 

 

[silverhead]

That's unusual and likely hardware related. Open a support ticket to work directly with Line 6 tech support on this.

[strao61]

Thanks for your Kind reply.

I live in Italy and I'm not familiar with Line 6 tech support ticket.

What do you suggest?

[silverhead]

At the top of this page there is a link that says 'Support'. Hit that, then choose Technical Support. Then Contact Support. Then Open a Support Ticket.

 

Here's a direct link.

 

http://line6.com/support/tickets/add.html

[66d35]

Check with your supplier. Most products like this purchased in the EU carry a 3-year warranty. The obligation is on the supplier (not the manufacturer). For example most the internet stores based in Germany offer a 3-year warranty, so, it depends where you purchased it.

[ebbwbob]

if its updated to the 1.2 firmware then go to perform mode, select fader view then press outs .. use the master out fader instead of the nob