Helix driver confuses Amplitube on Windows

[zooey]

Ever since I installed the Helix driver, Amplitube has a hard time finding the Focusrite driver I've used for years with my 2i2 and 18i20. Especially but not only when the Helix isn't plugged in, I frequently get a msg when I start AT, "the driver" failed to initialize, which one it doesn't say, and only the native Direct Sound driver appears. If I leave the Audio MIDI Settings dialog open, sometimes it figures it out, sometimes not, and AT is unusable. Sometimes quitting AT and starting it again helps, sometimes not.

Right now, Helix is NOT plugged in. The AT Output device dropdown shows ASIO Helix, Focusrite, and some Guitar Rig stuff. The Input device dropdown shows the Focusrite, but it's greyed out, so I can't see what else is in it. Input and output actually work, with the Focusrite. Why is that? Is it on purpose?

Has anyone run into any of this? Any ideas on how to make it more reliable?

[spikey]

Yep, time to dump Ampliboob....8 )

 

All jokes aside I'd say that the focusrite driver is not being selected properly by the IK product. Reinstall the FR drivers.

[roscoe5]

I'll look at mine tomorrow. I recall something funky where I had to set the output driver in AT before i could set the corresponding inputs.

 

But heads up in another annoyance. AT doesn't seem to recognize Helix for MIDI (over USB) when the Helix editor is open. Not sure if this is a bug or simply two apps conflicting for Helix controls.

 

Oh and words hurt Spikey ;)

[zooey]

Agreed that a reasonable next step is to reinstall the Focusrite driver, see if that makes any difference.

 

But do I need to do that every time there's an update to the Helix driver? Why? Do I need to reinstall the Helix driver when I update the Focusrite one?

 

You can see where this is going. The kids need to play well with others.

[roscoe5]

Agreed that a reasonable next step is to reinstall the Focusrite driver, see if that makes any difference.

 

But do I need to do that every time there's an update to the Helix driver? Why? Do I need to reinstall the Helix driver when I update the Focusrite one?

 

You can see where this is going. The kids need to play well with others.

  Sorry, I couldnt find the post off had where I said I was going to look at the Helix driver in Amplitube.  But the quirk I was thinking of in Amplitube settings  is that you have to set the Output Device to ASIO Helix first before you can set the input devices.  Kinda silly since that Output Device setting is in the middle of the window.

[zooey]

Thanks. I have noticed that sometimes the output dropdown is enabled when the input one isn't.

 

But I don't understand why any of them are disabled ever, or why they don't always show all installed drivers. In particular, how can the Focusrite be the system sound output, and work, and Amplitube not see it at all?

 

The part of this that Helix related is that I never had any of these issues until I installed the Helix driver. I use both a Focusrite 2i2 and 18i20, and never had any of this weirdness.

[roscoe5]

Oh ok.

 

To that I can say that even after I installed Helix drivers, my Eleven Rack ASIO, Line 6 UX2 and UX8 ASIO, Avid MBOX 2 Pro, and ASIO4ALL I use with my IK Pro Duo all still show up in AT4 and function. I only connect one at a time.

 

I went through all of them when I first got Helix to test stability, feel, and latency during my Helix trials.

[zooey]

That's good to know. Wonder why my situation's different. Need to try that reinstall.