maxnew40 Posted April 25, 2016 Share Posted April 25, 2016 I was editing a sound on my Helix floor unit and all of a sudden I noticed that the joystick no longer does anything when I turn the knob. Did I somehow configure my unit to not use the joystick for scrolling or is my joystick broken? I wanted to check with users here before I submit a ticket in case I just disabled it myself. I have version 1.10 firmware in my Helix. -Max Quote Link to comment Share on other sites More sharing options...
silverhead Posted April 25, 2016 Share Posted April 25, 2016 My suggestions: - first backup any setlsits/presets you want to save - power cycle Helix. This fixed the same symptom for me during beta testing. - if problem persists, reinstall firmware. Then open a ticket if still not working properly. Quote Link to comment Share on other sites More sharing options...
maxnew40 Posted April 25, 2016 Author Share Posted April 25, 2016 I already tried several different reset combinations and also re-installed 1.10. I guess I will have to submit a ticket when I get home and have access to the serial number on the unit. With the editor I don't need to use the joystick scroll function very often, but at the price I paid for this unit I expect it all to work. I will not be a happy camper if I have to send it back for repair. In fact I will probably just live with it if my only other option is to send it in for repair and be without it for an extended period of time. -Max Quote Link to comment Share on other sites More sharing options...
Guitarzman Posted April 25, 2016 Share Posted April 25, 2016 My suggestions: - first backup any setlsits/presets you want to save - power cycle Helix. This fixed the same symptom for me during beta testing. - if problem persists, reinstall firmware. Then open a ticket if still not working properly. Hey Silverhead a fellow Canuk! What do you mean by power cycle Helix! Quote Link to comment Share on other sites More sharing options...
maxnew40 Posted April 25, 2016 Author Share Posted April 25, 2016 Hey Silverhead a fellow Canuk! What do you mean by power cycle Helix! It usually means switch the power off then on again. -Max Quote Link to comment Share on other sites More sharing options...
maxnew40 Posted April 26, 2016 Author Share Posted April 26, 2016 I created a support ticket for the problem. -Max Quote Link to comment Share on other sites More sharing options...
maxnew40 Posted April 27, 2016 Author Share Posted April 27, 2016 Damn it, the unit is broken and I have to send it in for repairs and be without it for potentially weeks on end. I am not a happy camper and am sort of regretting that I purchased it now (maybe should have waited a year for them to work the bugs out). My HD500 is gone and I don't really have a rig to play through now. I had a similar experience with my first JTV-59 but since I bought it at a store versus online I was able to take it back to the store for an exchange. If it wasn't so expensive I would just live with it since I can still use it with the editor, but for that price failing after about two weeks is just a huge let down. Was I just unlucky again or is there a high infant mortality rate for these joystick controllers? -Max Quote Link to comment Share on other sites More sharing options...
sheehanje Posted April 27, 2016 Share Posted April 27, 2016 Damn it, the unit is broken and I have to send it in for repairs and be without it for potentially weeks on end. I am not a happy camper and am sort of regretting that I purchased it now (maybe should have waited a year for them to work the bugs out). My HD500 is gone and I don't really have a rig to play through now. I had a similar experience with my first JTV-59 but since I bought it at a store versus online I was able to take it back to the store for an exchange. If it wasn't so expensive I would just live with it since I can still use it with the editor, but for that price failing after about two weeks is just a huge let down. Was I just unlucky again or is there a high infant mortality rate for these joystick controllers? -Max I sent mine in for repair (different problem) and had it back in a week. It took a while for the RMA box to get to me, but once I sent it out it was a very quick turnaround. Hopefully you experience the same service! Quote Link to comment Share on other sites More sharing options...
sheehanje Posted April 27, 2016 Share Posted April 27, 2016 Also - I would definitely send it in for repair - sometimes one component failing could be indicative of a more severe problem. Quote Link to comment Share on other sites More sharing options...
maxnew40 Posted April 27, 2016 Author Share Posted April 27, 2016 I sent mine in for repair (different problem) and had it back in a week. It took a while for the RMA box to get to me, but once I sent it out it was a very quick turnaround. Hopefully you experience the same service! That is very encouraging to hear. They are in California and I am in Washington, so it should only take about 1-2 days shipping time. Waiting for an RMA after I uploaded a copy of my receipt. -Max Quote Link to comment Share on other sites More sharing options...
maxnew40 Posted April 27, 2016 Author Share Posted April 27, 2016 Also - I would definitely send it in for repair - sometimes one component failing could be indicative of a more severe problem. That is how I was thinking also. I can still use my unit fine with the edit application but I am now afraid I might have an overall poorly manufactured unit, sort of like the occasional "Lemon" that a car manufacturer will put out where one in every several thousand just isn't right. I guess I am just really bummed out that I have to be without it for a while. At least I have several pretty decent amps to use. Should I pull out the Fender Supersonic or the old Traynor YBA-1 head? -Max Quote Link to comment Share on other sites More sharing options...
sheehanje Posted April 27, 2016 Share Posted April 27, 2016 That is very encouraging to hear. They are in California and I am in Washington, so it should only take about 1-2 days shipping time. Waiting for an RMA after I uploaded a copy of my receipt. -Max I'm in New York - so yeah, I wouldn't worry too much. Luckily I have an M13 too - I only use the amp/cab modelling features sparsely, I normally run through Mesa Mark V with a Two Notes Torpedo Reload back into my DAW. I know some would be scratching their head of why I have a Helix - but, other than the reverbs, the effects are an upgrade over the M13 and it can serve as a last minute emergency backup into a house PA in case the Mesa ever died - so now I don't have to lug around another head. Really wish Line6 would incorporate more Mesa modelling other than the Recto's in their lineup. Oh well - all said I have a great sounding rig that's hard to put a price on. Quote Link to comment Share on other sites More sharing options...
maxnew40 Posted April 27, 2016 Author Share Posted April 27, 2016 I have an old M-13 but it won't power up any more and I sold off all my pedals except for a tube screamer. I think I get through rehearsal with my Fender Supersonic and a tube screamer, it will be very basic but it is just rehearsal I guess. -Max Quote Link to comment Share on other sites More sharing options...
maxnew40 Posted April 29, 2016 Author Share Posted April 29, 2016 I was contacted by Frank at line 6 that even offered to send me a loaner unit while mine gets repaired. Amazing customer support from Line 6! -Max Quote Link to comment Share on other sites More sharing options...
maxnew40 Posted May 2, 2016 Author Share Posted May 2, 2016 UPS picked up my Helix, so it is on the way to Line6 for repair. I really miss it already. -Max Quote Link to comment Share on other sites More sharing options...
maxnew40 Posted May 2, 2016 Author Share Posted May 2, 2016 I just got notified by UPS that they have delivered my Helix to Line6 for repair. Lets see how long it takes for me to get my unit back. So far most people are reporting 1-2 weeks for repairs. I think I may be experiencing Helix withdraw. -Max Quote Link to comment Share on other sites More sharing options...
robdwalsh2 Posted April 18, 2017 Share Posted April 18, 2017 Hi you can add 1 more to the list, mine will do everything but scroll, confidently my issue only started after the last update, literally straight away, kinda hoped it was related but alas my helix has to go back. At least it is under warrenty Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.