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Recovery mode when empty preset un bank A1


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I have tried to create a "empty" preset in bank A1 in order to test my Amplifi 150 as an FRFR home studio Monitor for my Helix. (No-Amp, no Cabs, all effect "off")


When I save this preset, everything seemed to be OK but when i turned "off" an "on" again the amplifier, I saw the 4 Blinking leds (Recovery Mode)


I have tried to force the update with the Line6 Updater & also with bluetooth with no succes (everytime i tried to save empty preset in A1 and switch "off" and "on" , the amplifier hang in recovery mode)


It's annoying because i wanted to have this "neutral" sound everytime i switch on the amplifier.


The only turnaroud i found is to save a patch with a simple "tube amplifier" with no cab in A1 and a really empty preset in A2. So no bad sound when pluggin the amp and a real neutral sound availlable.


Is anyone aware about this "bug" ?



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Thanks for your answer,


I'm from France, so i don't think i will be really understandable for this very precise issue if I call Line 6 .... (My english language is very, very poor)


Is there an  other way to open a ticket  ?



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granetf, you can open a support ticket using the link below.  I cannot guarantee that you will not have to call at some point, but it is possible that you can work through the issue using online tools.


There is also an EU support line where you might be able to find someone who speaks French.


The EU support team can be reached at +49 (0) 4101 303 166, Mon-Thurs 9am – 5pm CET and Fri 9am – 4pm CET.


granetf, vous pouvez ouvrir un ticket de support en utilisant le lien ci-dessous. Je ne peux pas garantir que vous ne serez pas avoir à appeler à un moment donné, il est possible que l'objectif que vous pouvez travailler à travers le problème en utilisant des outils en ligne.

Il y a aussi une ligne de soutien de l'UE où vous pourriez être en mesure de trouver quelqu'un qui parle français.

L'équipe de soutien de l'UE peut être atteint au +49 (0) 4101 303 166 du lundi au jeudi 9 heures-17 heures CST et Sam 9am - 4pm.

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