AlexKenivel Posted November 19, 2016 Share Posted November 19, 2016 Hi. I just received my Helix today. First thing I noticed was the quarter inch outputs didn't work at all with my Alto TS112a, PC monitors or music system. Tried multiple cords and output settings. XLRs and headphones seem fine. Any ideas? Thanks Quote Link to comment Share on other sites More sharing options...
HonestOpinion Posted November 19, 2016 Share Posted November 19, 2016 Hi. I just received my Helix today. First thing I noticed was the quarter inch outputs didn't work at all with my Alto TS112a, PC monitors or music system. Tried multiple cords and output settings. XLRs and headphones seem fine. Any ideas? Thanks Sounds like you may already have done this but make sure your Output block is set to multi or 1/4. If you have another speaker I would also try testing with that to make sure the 1/4 input on your Alto is working. This is also obvious but worth checking, make sure you are using the correct 1/4 output on your Helix and not one of the loop jacks. Quote Link to comment Share on other sites More sharing options...
AlexKenivel Posted November 19, 2016 Author Share Posted November 19, 2016 Did, did, and did, my friend. Multi and quarter inch dosent do it, I ran my iPod through the speaker with the same cable (but with a 1/4 to 1/8 adapter obvi.) and it worked fine. And yes I know the difference between the outputs and loops.. Thanks Quote Link to comment Share on other sites More sharing options...
HonestOpinion Posted November 19, 2016 Share Posted November 19, 2016 Did, did, and did, my friend. Multi and quarter inch dosent do it, I ran my iPod through the speaker with the same cable (but with a 1/4 to 1/8 adapter obvi.) and it worked fine. And yes I know the difference between the outputs and loops.. Thanks The only other thing that leaps to mind is check the 'Volume Knob Controls' parameter under Global Settings and make sure the large volume knob is controlling the 1/4 outputs so that you are getting the signal level you expect. If all else fails it might be worth trying a FS 5&6 (global reset) in case some buried setting got wonky. This combination should not impact your presets but it never hurts to have a backup just in case. Quote Link to comment Share on other sites More sharing options...
AlexKenivel Posted November 19, 2016 Author Share Posted November 19, 2016 The only other thing that leaps to mind is check the 'Volume Knob Controls' parameter under Global Settings and make sure the large volume knob is controlling the 1/4 outputs so that you are getting the signal level you expect. If all else fails it might be worth trying a FS 5&6 (global reset) in case some buried setting got wonky. This combination should not impact your presets but it never hurts to have a backup just in case. I can't find any kind of volume knob controls but I did do a global reset and it didn't fix the problem Quote Link to comment Share on other sites More sharing options...
HonestOpinion Posted November 19, 2016 Share Posted November 19, 2016 I can't find any kind of volume knob controls but I did do a global reset and it didn't fix the problem The 'Volume Knob Controls' parameter is on the second page of the Global Settings > Ins/Outs. Sorry to hear a reset did not help. There is a always the blunt force approach of reflashing the firmware. Perhaps some other folks here will have some alternate suggestions, it is starting to sound like a faulty 1/4 output or wonky firmware install, unless you have missed something in your setup and it looks like you have done some pretty thorough troubleshooting. Quote Link to comment Share on other sites More sharing options...
AlexKenivel Posted November 19, 2016 Author Share Posted November 19, 2016 I tried to flash the firmware this morning and still no change to the problem. I've emailed Sweetwater and packaged it all back up Quote Link to comment Share on other sites More sharing options...
HonestOpinion Posted November 19, 2016 Share Posted November 19, 2016 I tried to flash the firmware this morning and still no change to the problem. I've emailed Sweetwater and packaged it all back up Probably the right move, looks like you went through all the proper troubleshooting steps. I suppose the next one will tell the tale as the odds of getting two devices in a row with a bad 1/4 output are beyond infinitesimal. Good luck! Quote Link to comment Share on other sites More sharing options...
AlexKenivel Posted November 20, 2016 Author Share Posted November 20, 2016 Probably the right move, looks like you went through all the proper troubleshooting steps. I suppose the next one will tell the tale as the odds of getting two devices in a row with a bad 1/4 output are beyond infinitesimal. Good luck! What next one? After this I'm getting a Fractal unit! Kidding. They're sending me a new one and I don't have to ship this one back until its' replacement arrives. I can still route with XLRs and have fun Quote Link to comment Share on other sites More sharing options...
spikey Posted November 20, 2016 Share Posted November 20, 2016 Well Im betting if you did get another "fluke" lemon Helix like the last one seems to be, you just might wind up getting a Fractal unit, and I cant say id blame you then. ;) Its probably just a cold solder joint, but even if you knew that it would void all warranties once they found out you fixed it. Quote Link to comment Share on other sites More sharing options...
AlexKenivel Posted November 20, 2016 Author Share Posted November 20, 2016 Well Im betting if you did get another "fluke" lemon Helix like the last one seems to be, you just might wind up getting a Fractal unit, and I cant say id blame you then. ;) Its probably just a cold solder joint, but even if you knew that it would void all warranties once they found out you fixed it. Ha. I don't think I'll give up on the Helix even if they send another lemon. This thing is just too damn slick. Yes, i'm no novice to soldering but I'm also no novice to warranties :D Quote Link to comment Share on other sites More sharing options...
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