allpuppy Posted November 30, 2016 Share Posted November 30, 2016 yesterday I tried firmware update v2.10 but it failed then my helix doesn't boot anymore the screen showed just 'helix rack' and line6 logo but it can't go further my helix is floor type.(not rack type) also reset option doesn't work(every fs combination while helix power on) How can I solve this problem? Plz help Quote Link to comment Share on other sites More sharing options...
rwhite137 Posted November 30, 2016 Share Posted November 30, 2016 yesterday I tried firmware update v2.10 but it failed then my helix doesn't boot anymore the screen showed just 'helix rack' and line6 logo but it can't go further my helix is floor type.(not rack type) also reset option doesn't work(every fs combination while helix power on) How can I solve this problem? Plz help What browser were you using? I had the same problems when I tried to do the update using internet explorer 11. I rebooted into the Helix into safe mode (hold switches 6 and 12 down while booting) and used google chrome to update. This got mine working again. When I booted into safe mode, the screen went blank but I opened the updater and started the update anyway. It took about a minute or two for the updater to show it was actually installing the update. Hope this may help you. 1 Quote Link to comment Share on other sites More sharing options...
drewstunes77 Posted November 30, 2016 Share Posted November 30, 2016 I had the same exact problem. I reinstalled Firmware 2.01 and that unfroze my Helix. Once it was unfrozen I used a different computer to update to 2.10 and everything was fine. 1 Quote Link to comment Share on other sites More sharing options...
allpuppy Posted December 1, 2016 Author Share Posted December 1, 2016 thank you guys for giving reply but... it still freeze I tried reinstall 2.01, 1.02 by 2 browsers(explore and chrome) but it doesn't work then changed editor(lower version)... still same I think...I should give my helix to repair shop Unfortunately, I live in Korea(there's no Line 6 shop) so it's very hard to find proper shop If line6 manager can see this thread, hope concern about making line6 shop in korea(so many korean really using line6 goods more than you think) Anyway, thank you sincerely Quote Link to comment Share on other sites More sharing options...
silverhead Posted December 1, 2016 Share Posted December 1, 2016 Open a support ticket here: http://line6.com/support/tickets/add.html Quote Link to comment Share on other sites More sharing options...
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