Rex_Mundi Posted December 24, 2016 Share Posted December 24, 2016 Recently I changed all my passwords including this one. Since I am logged in to post to the forum I'm confident my password is correct. But when I try to connect the iPad app to my amplifi 150 it fails to connect. I deleted the app and re-installed, I tried creating a new account but my old one is obviously in use by me. How do I get the remote app to connect? Quote Link to comment Share on other sites More sharing options...
Triryche Posted December 25, 2016 Share Posted December 25, 2016 Is the app prompting you to lo in? Quote Link to comment Share on other sites More sharing options...
Rex_Mundi Posted December 25, 2016 Author Share Posted December 25, 2016 Yes and when I try it tells me I failed to connect to line 6 Quote Link to comment Share on other sites More sharing options...
deadlocked Posted December 28, 2016 Share Posted December 28, 2016 (edited) Yes and when I try it tells me I failed to connect to line 6 Have you tried deleting the App, re-downloading it and set it up as well? It is possible that the app has the old PW cached somewhere and trying to use it. If you delete the app and then re-download it, all data in it (including any cached stuff) would be gone and it might then let you back in with your new PW. Once you are back in, you can resync your saved tones from the cloud, so you should not lose any tones that you have saved under your account. EDIT: Oh, I re-read your post. The password used on this account is NOT the same as the one used to login to your AmpliFi account. Try the old PW (the last one you used before you changed it), if it works, it means that you did not change your Line 6 account PW along with the forum's PW Edited December 28, 2016 by deadlocked Quote Link to comment Share on other sites More sharing options...
Rex_Mundi Posted January 6, 2017 Author Share Posted January 6, 2017 I called tech support and they said they would look into it. It's been a week and no response. I'm annoyed I can't use my amp. Quote Link to comment Share on other sites More sharing options...
Rex_Mundi Posted January 6, 2017 Author Share Posted January 6, 2017 Apparently the app isn't smart enough to understand special characters in a password. I changed it again to a much less secure password with only numbers and letters and it worked first time. Quote Link to comment Share on other sites More sharing options...
Triryche Posted January 6, 2017 Share Posted January 6, 2017 I wonder it it is an iOS thing, There was a (different) app that I could not sign in with an iPhone but could on an Android. Glad you got it sorted though. Quote Link to comment Share on other sites More sharing options...
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