MarkJarvis Posted June 16, 2017 Share Posted June 16, 2017 Hi All Losing my mind here..Helix and Workbench HD, Variax JTV 69 cant get them talking... -2.21 Helix installed. Line 6 Monkey will see JTV-69 (1.74) and flashed it with 2.22 Flash memory. I run Workbench HD 2.13 and I get an error, 'The connected Variax is not compatible with Workbench HD. You must use a James Tylers Variax version 2.0 or higher.' If I disabled MIDI in Helix (Global-MIDI-MIDI to USB on) I only get a blank scan dialog and no Variax is seen. I went nuts trying to get this working and even installed the old Variax Workbench connected VDI to my HD 500 and it was seen as expected. I am using the VDI barel plug ethernet cable. I even tried a normal Ethernet cable and that connected to Helix just fine (I guess its the correct pin out) but in no case have i been able to get Variax and Helix + Workbench working together. Workbench HD just inst seeing Variax through Helix. What the heck am I doing wrong?? Is the Variax JTV-69 (blue) not really supported with Workbench HD? Anyone out there who knows whats going on please let me know. Windows 7. Quote Link to comment Share on other sites More sharing options...
MarkJarvis Posted June 16, 2017 Author Share Posted June 16, 2017 Guess I should note connecting Variax VDI Barrel cable to Helix Quote Link to comment Share on other sites More sharing options...
FlyingsCool Posted June 16, 2017 Share Posted June 16, 2017 I had a similar issue. I, too have a JTV-69 (black, but color doesn't matter). The guitar worked fine with Helix, but wouldn't talk to Workbench. Turned out my problem was my VDI cable, one of the plastic insulator ribs had bent over one of the pins. When I pushed it back it worked fine. I knew it was the cable, though, because it worked with the supplied VDI/ethernet cable that came with the Variax, It was my Neutrik connector VDI cable that wasn't working (I really should buy a backup)..... In your case, it seems like one of your drivers is wrong, as shown by the "You must use a James Tylers Variax version 2.0 or higher" response. I don't have a list of all the drivers and software required in front of me, but it sounds like you're not using the HD Variax firmware or driver for the guitar? Can you connect to Workbench HD using the USB connector that came with the guitar? Quote Link to comment Share on other sites More sharing options...
Guest Line6Will Posted June 16, 2017 Share Posted June 16, 2017 @MarkJarvis I’m sorry about the trouble with you gear. For questions like this, it’s best to contact our support team, please follow this link: http://line6.com/support/tickets/. Quote Link to comment Share on other sites More sharing options...
MarkJarvis Posted June 16, 2017 Author Share Posted June 16, 2017 Thanks Line 6! I do have a ticket open as well, I just thought someone out there may have run into the same thing Quote Link to comment Share on other sites More sharing options...
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