keithbax Posted June 25, 2017 Share Posted June 25, 2017 I've edited a few presets today, and when I try to make a backup onto my PC, I get a box that gives me the name of the preset/setlist and a comment "There are no more files". I can import no problem. I've reinstalled editor, and done a button 9 and 10 reset of the Helix to no avail. Anybody got any ideas Using Helix floor, with latest firmware and editor Thanks Quote Link to comment Share on other sites More sharing options...
spikey Posted June 25, 2017 Share Posted June 25, 2017 I can import no problem. If you can import presets with no problem, are those imports what you just tried to save? Try making a new patch from scratch. Name it something different than all the rest. Save it. Then export that patch. It should have a "preset" suffix .hlx. Then try and import that patch. Setlists have a suffix of .hls. I have mine set up (iMac) so that presets go in one subfolder, and setlists go in another subfolder inside the MAIN folder called Helix. Quote Link to comment Share on other sites More sharing options...
AlexKenivel Posted June 25, 2017 Share Posted June 25, 2017 Can you click and drag the presets from the editor to your desktop? Quote Link to comment Share on other sites More sharing options...
AlexKenivel Posted June 25, 2017 Share Posted June 25, 2017 I mean, its for sure possible, but try it ;) Quote Link to comment Share on other sites More sharing options...
keithbax Posted June 25, 2017 Author Share Posted June 25, 2017 I've tried drag and drop, which works with individual presets, but not with Setlists. This is a new problem, I've had my Helix 18 months, and always been able to back up until today. Done a button 9 and 10 reset and reinstalled the Editor software, still no luck Quote Link to comment Share on other sites More sharing options...
keithbax Posted June 25, 2017 Author Share Posted June 25, 2017 If you can import presets with no problem, are those imports what you just tried to save? Try making a new patch from scratch. Name it something different than all the rest. Save it. Then export that patch. It should have a "preset" suffix .hlx. Then try and import that patch. Setlists have a suffix of .hls. I have mine set up (iMac) so that presets go in one subfolder, and setlists go in anther to subfolder inside the MAIN folder called Helix. Tried a new patch into an empty set list, same message , little warning triangle, file name for attempted save and "There are no more files" with an OK box. Click on OK nothing happens Quote Link to comment Share on other sites More sharing options...
AlexKenivel Posted June 25, 2017 Share Posted June 25, 2017 If I were you id export my important presets (click and drag in groups) and flash the firmware. If you still get the problem then I'd say open a support ticket Quote Link to comment Share on other sites More sharing options...
keithbax Posted June 25, 2017 Author Share Posted June 25, 2017 If I were you id export my important presets (click and drag in groups) and flash the firmware. If you still get the problem then I'd say open a support ticket That's the problem, I can't Export Presets, Set Lists or Bundles Quote Link to comment Share on other sites More sharing options...
keithbax Posted June 25, 2017 Author Share Posted June 25, 2017 I've edited a few presets today, and when I try to make a backup onto my PC, I get a box that gives me the name of the preset/setlist and a comment "There are no more files". I can import no problem. I've reinstalled editor, and done a button 9 and 10 reset of the Helix to no avail. Anybody got any ideas Using Helix floor, with latest firmware and editor Thanks Sorted, tried installing the Helix software on my desktop, instead of laptop, worked fine. Just need to find out why it's stopped working with my laptop now Quote Link to comment Share on other sites More sharing options...
AlexKenivel Posted June 25, 2017 Share Posted June 25, 2017 That's the problem, I can't Export Presets, Set Lists or Bundles but you said dragging and dropping worked...Its been mentioned a few places here and on other helix forums that setlists can become corrupted or un-importable and exporting single presets is by far the safest method of retaining individual presets. Quote Link to comment Share on other sites More sharing options...
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