sda37 Posted July 2, 2017 Share Posted July 2, 2017 I recently bought the Helix and the backpack. I used the Helix in church this morning for the first time. Overall it was AWESOME.However, I noticed some material sticking out of the backpack when I put my cases away before the service. Afterward I looked closer. There are zippers that run around the INSIDE of the bag covering the foam. WHY? The loose material was from the zipper coming loose at the top. When I tried to unzip it to correct where it had split apart, one side came out of the zipper. Now I can't get it back in. Not only that, but the zippers are installed with the tabs INSIDE the zipper.Again, WHY? That makes the zipper essentially unusable, which wouldn't matter had the zipper not malfunctioned. Now I'm struggling to get the zipper back into place. If I could get the zipper to the START, it would be doable. It won't go down far enough, and with the tab on the inside, it's even harder to work. Any suggestions? Quote Link to comment Share on other sites More sharing options...
erniedenov Posted July 2, 2017 Share Posted July 2, 2017 On 7/2/2017 at 6:12 PM, sda37 said: Any suggestions? See if you can get it exchanged with a new one from wherever you got it. I think that qualifies as a malfunction. I've never even noticed the zippers on the inside of the case though I use all of the ones on the outside. Apparently they are used for sticking the foam in, but it's crazy that the tab for the zipper is on the wrong side. You paid for a new one and that's what you deserve. Quote Link to comment Share on other sites More sharing options...
DarrellM5 Posted July 2, 2017 Share Posted July 2, 2017 Mine also has the zippers with the tabs on the inside. I think it's just part of the manufacturing/assembly process and isn't really meant for use by the end-user. Quote Link to comment Share on other sites More sharing options...
sda37 Posted July 2, 2017 Author Share Posted July 2, 2017 I just sent an email to Sweetwater. It's a great backpack. I'm not sure why they designed it that way, though. It seems to me that it would have been easier to simply sew the foam into the bag. Thankfully the box hadn't been picked up for recycling yet. Quote Link to comment Share on other sites More sharing options...
Leftzilla Posted July 3, 2017 Share Posted July 3, 2017 I think some of the design thought could be to give the user the capability of swapping out the current padding with something else possibly more rugged or lighter (list goes on). Quote Link to comment Share on other sites More sharing options...
sheehanje Posted July 3, 2017 Share Posted July 3, 2017 If you need to wash it for any reason - take foam out - wash - dry. - put foam padding back in. At least that's the purpose of removable padding on my motorcycle gear. Quote Link to comment Share on other sites More sharing options...
sda37 Posted July 7, 2017 Author Share Posted July 7, 2017 Sweetwater replaced the backpack.I get the idea of removing or replacing the foam, but then it would have made much more sense to make the zipper tabs accessible. Quote Link to comment Share on other sites More sharing options...
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