hearhunshiun Posted December 10, 2017 Share Posted December 10, 2017 I have a problem that the Helix version 2.11 cannot be installed into my desktop which currently runs OS X 10.11.3. The problem will always come up on the validation package process (please see the errors as attached). Also, this is my first installation of the program. Please help recommend any solution to fix this issue. Thanks so much Quote Link to comment Share on other sites More sharing options...
ADBrown Posted December 18, 2017 Share Posted December 18, 2017 To clarify, are you trying to install the editor on your computer or update the device's hardware? Currently the firmware is at 2.3 and there is a new HX Edit application for preset editing and management. Quote Link to comment Share on other sites More sharing options...
mikewilliams6 Posted December 28, 2017 Share Posted December 28, 2017 I am also having this problem downloading the editor, I get as far as a small window saying 'verifying "HX Edit.pkg" and nothing happens. I am trying to download the helix editor onto my mac running os x el capitan 10.11.6 my Helix lt is new so has had one software update. Quote Link to comment Share on other sites More sharing options...
PeterHamm Posted December 29, 2017 Share Posted December 29, 2017 Which browser? Different browsers are STILL creating different problems at different times.Helix should run just peachy on El Cap. Quote Link to comment Share on other sites More sharing options...
jbuhajla Posted December 30, 2017 Share Posted December 30, 2017 I am also having this problem downloading the editor, I get as far as a small window saying 'verifying "HX Edit.pkg" and nothing happens. I am trying to download the helix editor onto my mac running os x el capitan 10.11.6 my Helix lt is new so has had one software update. Are you trying to install 2.30 or 2.11? Quote Link to comment Share on other sites More sharing options...
mikewilliams6 Posted December 30, 2017 Share Posted December 30, 2017 Are you trying to install 2.30 or 2.11? 2.30 Quote Link to comment Share on other sites More sharing options...
jbuhajla Posted December 31, 2017 Share Posted December 31, 2017 2.30 Try downloading and running it again. If you still have issues open a support ticket with Line 6. 1 Quote Link to comment Share on other sites More sharing options...
mikewilliams6 Posted December 31, 2017 Share Posted December 31, 2017 Ok thanks for the advice Quote Link to comment Share on other sites More sharing options...
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