peilunxi Posted January 1, 2018 Share Posted January 1, 2018 Hi all, My registration attempt for my new Helix floor unit fails with an error saying that my ESN could not be verified. I tried a couple troubleshooting steps: 1) I checked the typing and payed attention to where numbers and letters should go. 2) I changed browser and gave another try 3) I made sure my category selected was correct (the 21HDF prefix autocomplete matches what is on my Helix unit). And still, I got the same error. I purchased the Helix unit at the end of November. Please help with advice and suggestions. I greatly appreciate it! Thanks Quote Link to comment Share on other sites More sharing options...
BBD_123 Posted January 1, 2018 Share Posted January 1, 2018 Call the dealer who sold you the HX unit and get them to try to register it for you? Quote Link to comment Share on other sites More sharing options...
VirtualGuitars Posted January 1, 2018 Share Posted January 1, 2018 It may have been registered to someone else already. Did you buy it new? Quote Link to comment Share on other sites More sharing options...
zooey Posted January 1, 2018 Share Posted January 1, 2018 If it was sold to you as new, a reputable dealer should be able to fix this. If it's used and you knew it, hopefully you got the original purchase receipt, that can be used to transfer the warranty and the reduced price on Native. If not, it is what it is. If you get really pronged, reach out to Line 6, Frank Ritchotte in particular, see what they can do. Quote Link to comment Share on other sites More sharing options...
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