Crito Posted January 10, 2018 Share Posted January 10, 2018 I just received a suspicious-looking email stating that "A request to change your account password was received and processed. Click the link below to enter a new password. This link will expire in 1 ( one ) hour and you can only click it ONCE." and providing a line6 URL (I checked, it really was a line6 URL) that allowed me to change my password without first entering my old password. What's more, it seems to have worked! However, I never made such a request. Could anyone explain to me what this means? Did I receive the email because someone unsuccessfully tried to change my password? Quote Link to comment Share on other sites More sharing options...
Brazzy Posted January 10, 2018 Share Posted January 10, 2018 That's strange and if I received such a suspicious email I would've deleted it and then went to my Line 6 profile and changed my password. Or I might just call or contact Line 6. Quote Link to comment Share on other sites More sharing options...
Crito Posted January 10, 2018 Author Share Posted January 10, 2018 Yes, but the URL was authentic (behind the printed link), and it did allow me to change my password on the Line6 site. So what bothers me is that the wording of the email includes the phrase "A request to change your account password was received and processed. Click the link below to enter a new password. This link will expire in 1 ( one ) hour and you can only click it ONCE." This is very unclear. Who made the request? For what reason? What does 'processed' mean (it sounds like my password had already been changed). If no one from Line6 responds to this thread, I will call their support number to complain. Quote Link to comment Share on other sites More sharing options...
pianoguyy Posted January 10, 2018 Share Posted January 10, 2018 finger slip? Quote Link to comment Share on other sites More sharing options...
Crito Posted January 10, 2018 Author Share Posted January 10, 2018 Sorry pianoguyy - not following you. Quote Link to comment Share on other sites More sharing options...
Crito Posted January 11, 2018 Author Share Posted January 11, 2018 Thanks for the feedback, Guru. So... you're theory, which seems plausible to me, is that the email was generated by Line6, but that the process was started by someone trying to hack into my account. If that is right, I'd still like someone from Line6 to confirm it. I'd also like to point out to them that the email looks like a phishing email, and they should consider making it much more transparent and explanatory! Quote Link to comment Share on other sites More sharing options...
Crito Posted January 11, 2018 Author Share Posted January 11, 2018 Right Hurghanico. I always am very careful about my accounts. I use 1Password to generate very secure passwords, and never use the same password for two sites. And I have already done what you suggested. Perhaps I didn't make it clear that I am very familiar with all the standard security protocols, and I wouldn't have clicked on the link or changed my password (the first time) after doing so if I weren't 99% convinced that I was on the actual Line6 site. Perhaps I should have been 100% convinced, but so far the situation is: no harm has been done. I still think Line6 should modify the email I received from their site, especially the use of the word 'processed'. That was needlessly scary, and does not seem to have been literally true. Quote Link to comment Share on other sites More sharing options...
cruisinon2 Posted January 11, 2018 Share Posted January 11, 2018 If that is right, I'd still like someone from Line6 to confirm it. Which isn't unreasonable, just don't expect an answer in here. This is a user forum... while L6 staffers occasionally chime in, nobody "official" is actively monitoring every thread, and most of the time they don't participate in discussions. If you want an answer you'll have to contact them directly... especially for something sensitive like this. 1 Quote Link to comment Share on other sites More sharing options...
Crito Posted January 11, 2018 Author Share Posted January 11, 2018 Understood, cruisinon2. But I also think it's important for other users to be aware of this issue, hence the post here. Quote Link to comment Share on other sites More sharing options...
Crito Posted January 11, 2018 Author Share Posted January 11, 2018 Sure, but they can determine what the automated response should be. 'Processed' sounds like the password had indeed been changed, not just that the process of changing it had begun. If they want to communicate 'the process of change has begun', they could have the automated system use that phrase instead. I've called Line6, and they're are going to look into this further. I'll post again once I here back from them. Quote Link to comment Share on other sites More sharing options...
Crito Posted January 12, 2018 Author Share Posted January 12, 2018 So... Line6 has explained the situation: I'm sorry you had an unprovoked password reset prompt from us. It was not a fishing email or anything nefarious. It seems that another user with a very similar user name mistakenly typed in yours and requested the reset, pinging your account instead of theirs. You still have a secure account and all is well. Let me know if you have any further questions. I still hope they fix the language of the 'prompt' so that it doesn't mislead the recipient into thinking that their password has already been changed. (It will appear to be a phishing expedition only if the recipient has not initiated the process, which may be very rare). Thanks to Line6 for responding quickly and tracking down what happened. 1 Quote Link to comment Share on other sites More sharing options...
pianoguyy Posted January 16, 2018 Share Posted January 16, 2018 finger slip? Sorry pianoguyy - not following you. Finger slip - meaning accidentally click something. I used to do it all the time, then I turned "tap to click" off. Quote Link to comment Share on other sites More sharing options...
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