Jump to content
Sign in to follow this  
graemerogers

Amplifi 30 - failed software update

Recommended Posts

I've been trying most of the afternoon to update the software to 2.6 on my new Amplifi 30 on a PC.  I have installed the Line 6 Driver and the Updater v1.12.

 

When I first loaded the Update v1.09 was what seemed to be billed as the most up to date version, but on first opening the updater there was a message saying there was a newer version, so I updated to that.

 

I just keep getting a message telling me the update to 2.6 has failed, and the Line 6 advice is to hold the Tone Select and Tap buttons whilst rebooting the amp into Update Mode. This seems to make no difference at all, and I'm getting the same update failure messages.

 

I've also tried different USB ports in the PC, again no difference.

 

I had also disabled the Windows Defender Smartscreen as advised before trying the updates.

 

The amp is now in recovery mode and seems to be unusable.  The advice in the FAQs if this happens is to complete the update, which is like a bad joke given that's what caused the problem in the first place.

 

I have read that some have been able to use Bluetooth to do the update, but now the remote app can't seem to see the amp, so it looks like I am stuck with an unusable amp.  

 

Only had the amp a week and was really enjoying it, but this experience has pretty taken the shine right off things.

 

Anybody got any ideas on what I can do to get the amp working?

 

Thanks in advance

 

Graeme 

 

Share this post


Link to post
Share on other sites

Wish I could give you some good advice, but you've already done everything that's usually recommended. This happened to me on an Amplifi 150 that I bought used. I was on the telephone with tech support for the longest time after I hit the same skid you're in. I'm a VERY experienced hardware guy, and also very good at following instructions. Going through the procedure step-by-step produced failure-after-failure. It's ridiculous -- try a different USB port, try a different computer. I tried it with 4 computers -- how many people can do that?

 

In the end, I had to send it back to California at my expense. Three weeks later, it was returned to me, functional, with no explanation. I had to ask what was done to it. Oh, they just did the firmware update. As you said, the exact thing that I was trying to do. 

 

What's wrong with this picture? There are many stories like yours and mine on this forum. The Line 6 updater/USB combination seems to be very problematic.

 

You have a new unit -- get in touch with tech support and have them commit to taking care of you. Or return the amp and consider yourself all the wiser.

Good luck!

Share this post


Link to post
Share on other sites

Thanks cbrillo

 

Going to give the Technical Support a call tomorrow - luckily I'm working from home tomorrow or I'd have to take time off work to make the call with my amp and PC to hand. 

 

You're right though - judging by the number of forum posts about failed software updates and associated problems, it seems to be a common issue.  To be honest, if I'd read what I'm reading now before I bought the amp, I probably would have bought something else.

Share this post


Link to post
Share on other sites

All is well.  Managed to complete the update from my wife's Mac.  Which is great, for as long as we have a Mac.

 

Not great that it doesn't work with a PC though.

Share this post


Link to post
Share on other sites

Congratulations! And thanks for providing the updated information. It's always useful to keep things like this in mind when discussing the frequent update failures with PC & the Line 6 Updater application...

Share this post


Link to post
Share on other sites

This thread helped me. I had numerous failed attempts yesterday and today in Windows 10 on my new Amplifi 75. Went to my wife's Windows 8 Professional. It failed twice, but then I tried the Factory reset (which I had done with other laptop), and it took. We're getting to the point where most things work all the time, so when we're fussing with hardware like the good old days, we just don't have the patience for it. 

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Sign in to follow this  

×
×
  • Create New...