umling Posted April 4, 2018 Share Posted April 4, 2018 Hello I have a quick question about my Helix LT. It's a great multieffect and I'm extremely happy with it both in rehearsal and in concert. However, lately, when I start it after a few days without touching it, it doesn't start, it stays on the start page and it continues without showing me the page with my patches. So I have to turn it off and on again to get to the page with my patches. I've done the updates without any worries, I can play for hours with no problems either, but at startup, it happens more and more often. I already created a ticket and apparently it would be an internal program issue at startup. That being said, apart from the two-stage switch on phase, everything else works. I updated it, I can rehearse with my band, do concerts. So I'm embarrassed to send him back to the store for this. If anyone's ever been confronted with this, I take the advice. Nevertheless if I have to do it, I'll do Marc (from France) Quote Link to comment Share on other sites More sharing options...
soblivion Posted April 4, 2018 Share Posted April 4, 2018 Does anything show in in upper left corner when this occurs? I've had my LT for just under a year. Within the first month I experienced twice what you are describing. It would never boot up. In the upper left corner of the screen it read :-28 in red letters. I opened a ticket and Line 6 support instructed me to do a factory reset. Long story short, I've never experienced the issue again. Quote Link to comment Share on other sites More sharing options...
plexi71 Posted April 4, 2018 Share Posted April 4, 2018 Same thing happened to me, twice (red -28 in the upper left while booting). I noticed it happens only if the USB cable is plugged in my Helix. So maybe it's not related but since I boot my Helix without the USB cable, it never happened again. Quote Link to comment Share on other sites More sharing options...
umling Posted April 4, 2018 Author Share Posted April 4, 2018 I didn't think to look if a message was displayed in the top left corner. I will also look at the history of the USB cable connection at boot time. I've already wondered if there might be an effect. I'm gonna test this tonight. Quote Link to comment Share on other sites More sharing options...
umling Posted April 4, 2018 Author Share Posted April 4, 2018 Okay, so I don't have any messages in the left corner. I didn't put a USB cable on it, but I had to reboot it twice. I had made a back up, made a factory reset, and reinstall the backup, no problems. Once again, apart from having to start the helix LT in 2 times, I have no problem functioning... I do not understand where it comes from... Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.