moppel23 Posted June 21, 2018 Share Posted June 21, 2018 Hi, I have purchased 6 presets. 3 of these can be imported, the other 3 are rejected with the error message "Model specified in the file is not recognized ". All 6 presets work with other users without problems. The source is absolutely trustworthy. Have the latest firmware 2.54 installed. Even among the 2 versions before it did not work. Can someone help me. Greetings Mario PS: A preset for the test attached Test Preset 01.hlx Quote Link to comment Share on other sites More sharing options...
DunedinDragon Posted June 21, 2018 Share Posted June 21, 2018 I'd suggest you contact whoever you purchased the presets from. This is their problem, not a Line 6 or Helix issue. Quote Link to comment Share on other sites More sharing options...
codamedia Posted June 21, 2018 Share Posted June 21, 2018 Is it being rejected by HX Edit, or is it an error on the Helix itself? This might be a silly question but can't be assumed.... you say the Helix has the latest firmware but is your HX Edit up to date? At this moment it should be 2.5.2. Quote Link to comment Share on other sites More sharing options...
duncann Posted June 21, 2018 Share Posted June 21, 2018 I was able to successfully import and then export the preset. Firmware version 2.54.0 and HX Edit 2.52. Have you tried any of the reset options listed here: https://helixhelp.com/reset-options/? Be sure to do a backup before though. Quote Link to comment Share on other sites More sharing options...
moppel23 Posted June 21, 2018 Author Share Posted June 21, 2018 Hello The version of "HX edit " was not uptodate. I did not think of redataing them separately. Thanks for the quick answers. Greetings Mario Quote Link to comment Share on other sites More sharing options...
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