can't open Line 6 updater file

[butcher1234]

Hello;

 

Just received my helix lt; registered and downloaded the HX edit.

 

now i want to update my firmware (it s 2.30 right now).

 

Therefore i download the line 6 updater right?

 

Well; i can t open that file on Mac OS Mojave 10.14.2. I always get the message that i need to unzip it. But unzip programs like "unarchiver" etc say it s not compressed.....?

 

Tx a lot for your help

[PerS]

Do this

• If you have the old Edit installed a good practice is to make a backup if you have patches an IRs you like to be sure to keep.
• Go to - https://line6.com/software/ and in the first column select you Helix hardware and in the third column select you mac os and press Go
• Scroll down to HX Edit 2.71 and press Get Download. You should now start the download. If you are not loged in you will be prompted to do so before it will start.
• When finished click on the file (I do not know Mac so you need to help me out...) and make the installation. It includes all files - Edit, drivers and updater.
• Run Edit and see that it starts. 
• Close Edit (important) and start Updater.
• You should now see your Helix and you sw version. 
• Follow the instructions and run update of the new firmware. I always let the updater do the download. You can download firmware manually end pick it up in the updater.
• Rest it done by the updater and Helix. Except that you need to accept terms and start update.

 

I always restart the Helix after finish update. Just to be safe... don't know if needed.

 

Sure that someone will correct or add info if forgot something

 

EDIT - Forgot to say, what I know there is no zip'ed files in the download (run PC and have never seen one there). You just make an ordinary installation on your Mac of the  HX Edit program with the downloaded file from above. If you downloaded the Helix firmware earlier, its a binary file and can’t be opened or executed. It is installed via the updater into the Helix, see instruction above.  

 

Good luck

//Per

Edited January 6, 2019 by PerS
Forgot to comment the ZIP

[butcher1234]

Thank you very much.

I got it working.

 

What a fine piece of soft and hardware.

Love it.

[PerS]

Good to hear

 

Yes. it is a fantastic device. Inspires to to thing you didn't know you could do... and have just scratch the surface. 

 

//Per

[Tomtequila87]

I just got a Helix LT and i can not register my product or download the Line6 updater for it. I have the HX Edit software running ok. 

Why is this?

[datacommando]

On 8/1/2022 at 2:27 PM, Tomtequila87 said:

I just got a Helix LT and i can not register my product or download the Line6 updater for it. I have the HX Edit software running ok. 

Why is this?

Hi,

 

I don’t understand when you say that you “cannot register” your Helix LT or download the Updater? Firstly, you managed to post in here, therefore you are logged in as a user.
 

From the menu bar at the top of this page, you can click on “Support” and then on the next page you can see a red coloured icon on the top right. From under that icon’s drop down menu you can see “Hardware and Software”, and below that you should select “Registered Gear”. On the next page you can enter the details for your product and then click the “Register Gear” button.

 

Secondly, with regard to the Line 6 Updater - you say that you have already installed the HX Edit software, so you don’t need the Updater unless you have suffered from a firmware update failure. You simply need to connect your Helix LT to your computer with the supplied USB cable that came with the hardware, then run HX Edit while connected to the internet. HX Edit should then detect if your LT requires a firmware update, if it does then it should then perform the necessary update automatically.

All of this is fully documented in the Release Notes for the firmware updates.

 

Hope this helps/makes sense.

 

Note: BTW, the thread you posted to is 3 years old