Synyster5K1 Posted January 21, 2019 Share Posted January 21, 2019 Hi guys, Whenever I boot up Hx Edit to mess around with patches and IRs, it crashes every time. Whenever it boots up it will grab whatever is behind it as if its taken a screenshot. I have attached a screenshot of what happens. It will stay frozen like that until I try and connect my helix or I use the drop down menus and then it will crash. I have scoured the forums thoroughly and nobody else has reported this issue. I have both Hx Edit 2.71 and I have updated the helix firmware to 2.71 as well. Any ideas at all would be greatly appreciated. Thanks Quote Link to comment Share on other sites More sharing options...
DunedinDragon Posted January 21, 2019 Share Posted January 21, 2019 That's the standard message you get if you don't have the Helix plugged into your computer with a USB cable and have the Helix turned on. Quote Link to comment Share on other sites More sharing options...
Synyster5K1 Posted January 22, 2019 Author Share Posted January 22, 2019 As stated in my post, it crashes whenever I connect the helix so in order to grab the screenshot before it crashed I didn't have it connected. Quote Link to comment Share on other sites More sharing options...
silverhead Posted January 22, 2019 Share Posted January 22, 2019 What version of the Line 6 driver is installed on your system? Make sure it is the latest version. If everything is up to date try reinstalling the HX Edit package (which also includes the latest driver and Line 6 Updater program) and then use the Updater program to reinstall the firmware. If you are still having this issue it may be related to your PC. Open a support ticket with Line 6. Quote Link to comment Share on other sites More sharing options...
Synyster5K1 Posted January 22, 2019 Author Share Posted January 22, 2019 Everything is the latest version. It is an issue with my pc. I've just been able to test it on another computer and it works fine. Typical. I shall open a ticket now. Thanks for answering. Quote Link to comment Share on other sites More sharing options...
benengr Posted September 13, 2019 Share Posted September 13, 2019 Did this ever get resolved for you? I'm having the same issue. Quote Link to comment Share on other sites More sharing options...
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