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Spider V30 Amp Won't Load Beyond "Line 6" Boot Screen

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Hello L6 Community,

 

My Spider V30 amp and Spider Remote software (PC) froze after loading a previously saved preset from my PC into the amp. The amp won't boot up and is stuck on the "Line 6" boot screen. The Spider Remote software will not connect either. For troubleshooting, since I can't get past the "Line 6" boot screen, I was able to update the drivers to the latest 1.91 version by holding the "AMP" and "FX" buttons on startup and then used the online Line 6 Updater Tool. Since I have a feeling a corrupted preset file caused this, I'd like to do a factory reset however, I cannot get to a factory reset option because the amp will not load beyond the "Line 6" boot screen!

 

Is there a way to "cold boot" the amp (by holding a button (or combination of buttons on power up) to do a factory reset from there?

 

Thank you.

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I believe (i may be wrong) but I do not think so,  That you can not download to th amp unless you have power on the amp. Can you acess the Home button at all?  Have you tried a different power cable to the amp?  You mentioned the softwate was stuck on LINE 6......check the Line 6 down load support to se if you can  reload the default factory software and over ride/erase the corrupted files ,,,if that is the problem.  I am not really familiar with the Spider ll....Make a call to the Line 6 support.....The support team for US customers can be reached at 818-575-3600 (option 2), 8am – 12pm & 1pm – 4pm Mon-Fri Pacific Time. Our busiest hours are from 11am to 2 pm..

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2 hours ago, Hankon6 said:

I believe (i may be wrong) but I do not think so,  That you can not download to th amp unless you have power on the amp. Can you acess the Home button at all?  Have you tried a different power cable to the amp?  You mentioned the softwate was stuck on LINE 6......check the Line 6 down load support to se if you can  reload the default factory software and over ride/erase the corrupted files ,,,if that is the problem.  I am not really familiar with the Spider ll....Make a call to the Line 6 support.....The support team for US customers can be reached at 818-575-3600 (option 2), 8am – 12pm & 1pm – 4pm Mon-Fri Pacific Time. Our busiest hours are from 11am to 2 pm..

 

Hankon6,

 

Thanks for responding. The amp does get power however it stays on the "Line 6" intro screen that first comes up when the amp turns on. The presets never load and it stays on the intro screen. I was able to get into a bypass "update mode" by holding in the "Amp" and "FX" button while powering the amp on. In the process, of trying different button combination while powering on, I've found other "features". Here's a list:

  • Holding in the "Home" and "Amp" buttons brings up the firmware updater. I was able to update the amp to latest firmware (1.91) using the Line 6 Updater through this screen.
  • Holding in the "Tap" button brings up something called "I0P S&Q" which is a bunch of what I guess are factory checks. You can check to make sure all of the LED lights work, check all of the buttons, check all of the knob pots, etc...
  • Holding in the "Home" and "FX" buttons brings up "Factory Test Mode Version 1.01.1", but it does nothing after that or I haven't figured out how to start factory test mode from there. My guess is that it is for someone at the factory to plug something into the USB and run a diagnostics on the amp.
  • Holding in the "Home" and "Amp" buttons brings up a screen "SEND RESCUE FILE - Rescue Ver 1.01.1". I have a feeling that this has something to do with sending a backup file to the amp by USB, but I have no idea how. I tried the Line 6 Updater while this screen was on and the Updater didn't recognize the amp.

After figuring out these different menus through trial and error holding in different buttons, I wasn't sure if there wasn't a way to hold in a particular button (or button combination) to bring up a "Factory Reset" screen since I can't past the "Line 6" startup screen when turning on the amp.

 

I submitted a support ticket.

 

Thanks for your reply!

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Had the same problem and I’m afraid it’s an impossible home fix.

You will have to return it!

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It seems a full software erase and reinstall needs to be done.........It may be that you will have to have it done at the factory as Pacemaker100 asserted. I know that it is not what you wanted to hear ...but it will be the best possible means of completely checking out the amp! I know the shipping cost are a bit much...but....you will have a real nice amp when all is said and done.....Best pf luck my friend!!! Let me know when it is playable again and your impressions...I know you will enjoy it alot!

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