Helix Racknot detected by PC

[JuhTai]

Hey folks, 

I'm hoping someone has the answer to my issues. As the title says - I'm having a few issues with my PC detecting my Helix Rack. 
Let me break it down:

My Helix Rack has sadly been neglected for the past year or so. With that in mind, I've sadly neglected updating it to the point it's sat on Firmware 2.21.0 and I had the original Helix software installed (2.20?). With a new Tool album on horizon, I thought I'd bust the Helix out and put some tones together.

So, I go to update the helix...download the latest Line 6 Updater as prompted. Download the Helix Edit software. Shut it down, connect my Helix, boot up the updater. No Helix Rack. 
"Interesting." I ponder. Try switching USB ports. Same result. 

Which then got me thinking. I wondered if my Helix was on too low a firmware to update to 2.80 as I'd read about the Helix Core things coming with the new software. So, on that trail of thought - I uninstalled all the Helix software, pulled out the original USB, installed the software from there. Followed the procedures once again. and....nada. Still no Helix Rack. 

Needless to say, I'm a little stumped right now. One thing I have noticed on my device manager is that the Helix Rack under 'sound, video, controllers' has a orange exclamation point over it. Upon checking out the driver area I have a message saying " 

"Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)

{Bad Image}
%hs is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support. Error status 0x"

 

Which to me, sounds like a driver issue - yet I'm receiving this message on every single driver that I've downloaded and redownloaded. 

Any thoughts from resident tech gurus on what I can try next? 

[datacommando]

1 hour ago, JuhTai said:

Which to me, sounds like a driver issue - yet I'm receiving this message on every single driver that I've downloaded and redownloaded. 

 

Hi JuhTai,

 

You seem to be a little late to this “event” and drivers on Windows PCs seem to have been a large part of the issue.

 

Some threads which may contain helpful work arounds for the driver thing.

 

https://line6.com/support/topic/48446-28-update-stuck-in-boot-failure-entered-update-mode/

https://line6.com/support/topic/48526-helix-lt-28-update-frozen/

https://line6.com/support/topic/48466-helix-lt-failed-while-updating-28/

https://line6.com/support/topic/48425-installed-28-helix-rack-bricked-cant-roll-back-boot-mode-does-fail/

 

I’m not a Windows mechanic so this is the best I can offer, although this place has been alive with this stuff.

 

Hope this helps

[rsvette12]

Try this may work sounds like your driver is messed up

 

Uninstall all line6 software including their drivers

 

Make sure you download the latest driver for your operating system - latest updater software and helix edit

 

Download ccleaner and install it then reboot pc

 

After reboot run ccleaner click on left side registry - then down below click scan for issues - click fix selected items ask for a backup disregard no need - hit clean done shut it down and restart your pc

 

Now install your new line6 driver first - helix edit next - then line6 updater

 

Run updater and click on image shows your device it will bring up another screen that will show you all the older and new updates choose the top one 2.81

 

Install it and let it do its thing

 

Hope this helps - you need to start from ground zero if you have a driver issue otherwise its a mess - driver needs to be resolved first

 

Make sure you download proper file versions especially driver for your pc

 

Need help let Us know what your pc specs are Operating system would be a great start