Jump to content
rapunzalan

HX Stomp Analog signal only coming out

Recommended Posts

Hi. My HX Stomp suddenly stopped during a gig. All that is passing through is the analog dry signal.Volume knob and tuner does not work. I upgraded firmware to 2.81 from 2.71 but to no avail. There are no sound at all coming from the headphones.  Even the volume knob and tuner does not work. I have already installed, reinstalled, downgrade and upgrade versions.  Am I missing something here? Does anyone encountered this issue before? Maybe someone knows a quick fix?  I am living in the Philippines so I cannot return the unit. Appreciate your response. Thanks

Share this post


Link to post
Share on other sites
1 hour ago, rapunzalan said:

Hi. My HX Stomp suddenly stopped during a gig. All that is passing through is the analog dry signal.Volume knob and tuner does not work. I upgraded firmware to 2.81 from 2.71 but to no avail. There are no sound at all coming from the headphones.  Even the volume knob and tuner does not work. I have already installed, reinstalled, downgrade and upgrade versions.  Am I missing something here? Does anyone encountered this issue before? Maybe someone knows a quick fix?  I am living in the Philippines so I cannot return the unit. Appreciate your response. Thanks

 

Unfortunately it sounds like you've already done just about everything you can do on your own... open a support ticket, and perhaps there's something else that they can have you try.

Share this post


Link to post
Share on other sites
2 hours ago, rapunzalan said:

Hi. My HX Stomp suddenly stopped during a gig. All that is passing through is the analog dry signal.Volume knob and tuner does not work. I upgraded firmware to 2.81 from 2.71 but to no avail. There are no sound at all coming from the headphones.  Even the volume knob and tuner does not work. I have already installed, reinstalled, downgrade and upgrade versions.  Am I missing something here? Does anyone encountered this issue before? Maybe someone knows a quick fix?  I am living in the Philippines so I cannot return the unit. Appreciate your response. Thanks

 

It kind of sounds serious, unfortunately, but if it were me I would try a factory reset. Turn the Stomp off, and then turn it on again, BUT as it boots hold down footswitches 1 and 2 as it boots up.

 

If still no dice, yeah, the support ticket is the next step . . .

Share this post


Link to post
Share on other sites

This sounds quite serious, so I’m afraid the following won’t help you. But anyway:

 

Have you tried pressing the upper and lower knob simultaneously? This normally would set the unit to “Analog [or DSP] bypass”. Seems to be stuck in that mode

 

But I guess a reset or a support ticket is your best option ...

 

Share this post


Link to post
Share on other sites
5 hours ago, Kilrahi said:

 

It kind of sounds serious, unfortunately, but if it were me I would try a factory reset. Turn the Stomp off, and then turn it on again, BUT as it boots hold down footswitches 1 and 2 as it boots up.

 

If still no dice, yeah, the support ticket is the next step . . .

Hi Kilrahi, yup I did that already to re-upload presets.  I sent the ticket already last Aug 11,2019 still waiting for response.  Thanks

Share this post


Link to post
Share on other sites
28 minutes ago, EdwinV said:

This sounds quite serious, so I’m afraid the following won’t help you. But anyway:

 

Have you tried pressing the upper and lower knob simultaneously? This normally would set the unit to “Analog [or DSP] bypass”. Seems to be stuck in that mode

 

But I guess a reset or a support ticket is your best option ...

 

Yes Edwin V, I also did that already and you are right.  It just said analog bypass.  I sent ticket already last Aug 11,2019, I hope everything will be okay since we have a region praise jam on Aug 24. Thanks

Share this post


Link to post
Share on other sites

I already got the reply from line 6.  It seems my unit needs repair and they asked me to bring to the distributor in our country (Philippines).  I hope everything will be well.

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


×
×
  • Create New...