Helix 1/4" out signal drops

[paulcurtiz]

Question for those in the know:
1/4 OUTS SIGNAL DROPS

Helix 2.81 (but also happened in 2.71)

 

Path: Guitar —> Helix —> Left/mono or right (tested both) 1/4 out to amp (also tested to console).

 

On any given patch, sometimes if I don’t play the output disappears completely as if there is a noise gate.

I have to hit the guitar strings (sometimes several times) to “wake it up”.

If I unplug and replug the output cable the sound comes back (also tested the cable itself of course, as well as the guitar: not the issue).

It is completely random. Output on all patches is set to “Multi”. This also happens on “empty” presets/patches.

This does NOT happen with the XLR outs - but I use the Helix mostly direct to my amp.

Issue with the 1/4 outputs? Anybody had this before?
Thx for any insight.

[rd2rk]

Since it's completely random, there's no way that anyone can reliably test for or try to duplicate it.

I'd look for something in the signal chain. For instance, this happens with my G10 because it's designed to turn off to preserve battery life.

But if the guitar volume is not completely off the G10 could stay on, which might cause the effect to appear random. 

It also happens when I play through my Rokit studio monitors because they're designed to shut off to prevent global warming.

But if there's enough noise (hiss or ?) they won't shut off which again, causes the effect to appear random.

 

You could open a support ticket but if it's completely random.....

[cruisinon2]

4 hours ago, rd2rk said:

It also happens when I play through my Rokit studio monitors because they're designed to shut off to prevent global warming.

 

We're saved! Visionaries, those folks at Rokit...Lmao.