rockridgerec Posted November 8, 2019 Share Posted November 8, 2019 Generally people post when they have complaints, so I thought I’d relate a positive sentiment. In the last month I’ve had two support/repair situations. 1) I got a brand new Variax JTV-59 that was defective. The tech helped troubleshoot and quickly came to the conclusion that it would need repair/replacement. Unfortunately the vendor I bought it from did not have any more in stock, so I couldn’t get a replacement from them. So Line 6 quickly sent me a replacement guitar, no muss, no fuss. 2) My Helix LT preset knob froze up and wouldn’t pop up any more, or turn with any reasonable effort. I was about to head out on on the road, and luckily I had gotten the Advanced Replacement service, and, true to their word, a new Helix arrived at my door within 2 days as a loaner while mine is being repaired. The ONLY problem is they sent me a full-fat Helix, not an LT, so now I’m going to get used to it and want an upgrade when mine gets back - very sneaky, Line 6 :) Anyway, just wanted to relate this to give a pat on the back to Line 6, but also to let folks know that they can have confidence in the support of the devices we’ve come to depend on! 1 2 Quote Link to comment Share on other sites More sharing options...
SaschaFranck Posted November 10, 2019 Share Posted November 10, 2019 Unfortunately, this only seems to work well in the US. Just read of someone from over here, waiting over 6 weeks for a repair. No loaner unit has been offered or anything. Quote Link to comment Share on other sites More sharing options...
codamedia Posted November 10, 2019 Share Posted November 10, 2019 +1 to the OP. I'm in Canada... due to distributor agreements I need to go through my distributor - but Line 6 was still there when I needed them most. When I had problems they worked with my distributor to make sure this customer stayed 100% happy :) On 11/8/2019 at 5:58 PM, rockridgerec said: I was about to head out on on the road, and luckily I had gotten the Advanced Replacement service, I am never one to buy extended warranty on products, but I felt differently in this case. Again, I need to go through our local distributor - but their program is great! 100% service coverage with a loaner... I also have theft coverage and accidental (aka - beer spillage) coverage for what I consider a nominal fee. That last item is bonus - considering how many stages I play on with drunk patrons just feet away from my Helix - often holding their drinks up to cheer the band! (arghhhh!) I've never needed the coverage, but I have peace of mind! Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.