danieldevis Posted March 4, 2020 Share Posted March 4, 2020 Hello, This unit has always worked without any issue, but all of a sudden I connected it as usual and it didn't turn on. At the beginning I thought it was completely broken but because I was still hearing that click after turn it on, I tried connecting the USB to the computer and realized that it was working there as usual, and the effects too when connected to the amp. I've tried resetting and reinstalling the firmware but it's still the same. Have anyone experienced the same issue or something similar? Quote Link to comment Share on other sites More sharing options...
phil_m Posted March 4, 2020 Share Posted March 4, 2020 Sounds like it's probably a hardware issue of some sort. It could be a relatively simple thing like a loose ribbon connection or something like that, but your best best is to open a support ticket. How old is the unit? Quote Link to comment Share on other sites More sharing options...
danieldevis Posted March 4, 2020 Author Share Posted March 4, 2020 Yeah, might be something simple, but just wanted to check if it was something that I could fix quickly before this weekend's work. The hx effects is what I use for my modulations and reverb effects in my chain, and the fact that suddenly stopped working means that it lollipoped me up for this weekend's gigs, so I might have to get something else and improvise with it. It looks is not the most reliable device for professional work, because even without dropping it or touching it has failed. I've had it for around a year and a half. I created a ticket, let's see what they say. Quote Link to comment Share on other sites More sharing options...
phil_m Posted March 4, 2020 Share Posted March 4, 2020 11 minutes ago, danieldevis said: The hx effects is what I use for my modulations and reverb effects in my chain, and the fact that suddenly stopped working means that it lollipoped me up for this weekend's gigs, so I might have to get something else and improvise with it. It looks is not the most reliable device for professional work, because even without dropping it or touching it has failed. I've had it for around a year and a half. I understand it's frustrating to have a piece of gear fail, but I don't know that I'd agree with your second statement. I've been using my HX Effects all over the place for the last few years without issues. Billy Corgan used the HX Effects on the Smashing Pumpkins' world tour last year... And there are thousands of other people using it all over. Things just unfortunately happen sometimes. Line 6 will go out their way to make it right for you. The standard warranty is two years, so you should be covered as far as getting it repaired/replaced goes. Quote Link to comment Share on other sites More sharing options...
danieldevis Posted March 4, 2020 Author Share Posted March 4, 2020 Yeah you're right, I said that because I'm a bit upset this happened without notice. The technical support team provided me with the service center contact, funny enough is on my way for this weekend's gigs so I've talked to them and I'm gonna drop it on the way tomorrow. I'll post an update after they tell me what's wrong and/or repair it. Cheers for the help Phil! Quote Link to comment Share on other sites More sharing options...
fritchotte Posted March 4, 2020 Share Posted March 4, 2020 Hey sir send me an email and I’ll see if I can find a unit as a loaner. Frank Ritchotte Senior Director of Operations Line 6 Inc www.line6.com O 818 575-3955 C 818 585-9767 fritchotte@line6.com Quote Link to comment Share on other sites More sharing options...
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