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Variax Acoustic - wrong note output


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Odd problem:  When I do a bass run while using the electronic capo (Example:  open A, B, C#, (5th string) to open D (4th string)), the D sounds a Q flat.  OK, that's an attempt at humor.  The note is somewhere between B and B flat, and the tone sounds like someone stepped on a duck.  This also happens, sometimes, in the Folk 12 model.  Additional info:  it happens in all 6-string models when I am using the electronic capo to lower the pitch.  The problem is more pronounced when I am plucking the strings hard.  It doesn't matter whether I'm using bare fingers (classical style), finger picks or a flat pick.

 

So the question is:  Do I just live with it, or is this a fixable problem due to some hardware failure?  So far, I have just changed some of my arrangements to work around the bass run.

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